Amber Gjefle
Buckeye,AZ
Summary
Proven leader in the pet grooming industry with over 16 years of experience. Skilled in developing marketing strategies and managing client relationships while ensuring high-quality grooming services for diverse breeds. Seeking to leverage expertise to drive business growth.
Overview
11
11
years of professional experience
Work History
Owner/Stylist
Woofstock Pet Salon
Buckeye, Arizona
10.2020 - Current
- Fostered strong client relationships through personalized service and expert pet care advice, cultivating a loyal customer base.
- Managed all aspects of pet grooming business, including customer engagement, client scheduling, and styling services. Implemented innovative techniques to enhance pet comfort and owner satisfaction.
- Developed marketing strategies that attracted new clients and effectively promoted services.
Lead Pet Stylist
North Buckeye Animal Hospital
Buckeye, AZ
06.2017 - 10.2020
- Delivered grooming services including bathing, brushing, and blow-drying pets, along with dematting, hand scissoring, and all breed cuts to meet client preferences and ensure pet satisfaction.
- Managed ordering processes and maintained precise inventory records for salon equipment and supplies to support uninterrupted salon operations.
- Developed and implemented innovative marketing strategies aimed at increasing salon visibility and attracting new clients.
- Achieved sales and service volume targets consistently, while maintaining a strong record of successfully promoting add-on services.
- Streamlined appointment scheduling and entered service details into Cornerstone software to enhance workflow efficiency.
- Supported veterinary staff by handling patients for blood work and radiology/ultrasound procedures, as well as assisting with prescription filling.
Senior Stylist
Daffy's Pamapered Pets
Surprise, Arizona
02.2015 - 04.2017
- Styled diverse breeds with customized grooming techniques and tools.
- communicated with clients to understand the needs of the pet and the owner,s desired clip for their pet.
- ensured quality by overseeing groomers' work for consistent results across all clients.
- apprenticed new employees in learning professional pet grooming and bathing practices.
- managed appointment scheduling and service documentation in square POS system.
Education
Associate of Arts - Visual Communication
Fashion Institute of Design & Merchandising
Los Angeles, CA05-2008
Skills
- Apprenticeship taught groomer with knowledge of breed clips, maintenance clips, and stylized clips
- An admirable understanding of dog behavior, body language, breed personalities
- Ability to handle pets in a calm and caring manner As well as a fondness for working with difficult to handle pets, elderly pets, and disabled pets
- Self-motivated, assertive and quickly learns new process and procedures
- Excellent customer service through numerous work experiences spanning 23 years
- Exceptional phone etiquette
- Appointment setting and record keeping abilities in both computer and hand-written form
- A willingness to continue to my education through seminars and classes to achieve grooming industry recognized certifications
- sedated feline grooming experience
Timeline
Owner/Stylist
Woofstock Pet Salon
10.2020 - Current
Lead Pet Stylist
North Buckeye Animal Hospital
06.2017 - 10.2020
Senior Stylist
Daffy's Pamapered Pets
02.2015 - 04.2017
Associate of Arts - Visual Communication
Fashion Institute of Design & Merchandising