AMBER GODFREY
Macon,GA
Summary
Detail-oriented team player with extensive experience in a variety of settings. Skilled in operating and troubleshooting a range of equipment, as well as inspecting finished products for quality control. Possesses a strong safety record and a commitment to maintaining a safe work environment.
Overview
18
18
years of professional experience
Work History
Machine Operator
Kumho
Macon, GA
04.2020 - Current
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Adjusted settings on machines as needed for different materials being processed.
- Ensured quality control by inspecting finished products for defects.
- Trained new staff on machine operation and safety procedures.
- Planned ahead for machine changeovers and efficiently changed from one product item to another.
- Troubleshot mechanical problems quickly and accurately to minimize downtime.
Customer Service Representative
Geico
Macon, GA
03.2019 - 04.2020
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Logged details of customer service calls in computer system following correct protocols.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Assistant Store Manager
Enmarket
Savannah, GA
04.2017 - 03.2019
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Assisted with training staff on all internal operational functions.
- Performed regular audits of merchandise displays and stock levels.
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
Restaurant Manager
Pizza Hut
Dublin, GA
04.2015 - 04.2017
- Performed daily inspections of the facility to ensure cleanliness standards were met.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Cultivated positive relationships with customers through excellent hospitality services.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices.
- Facilitated regular meetings with staff members to discuss progress towards goals.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
Restaurant Manager
Subway
Dublin, GA
09.2012 - 03.2015
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices.
- Established relationships with vendors to obtain quality ingredients at competitive prices.
- Counted money and made bank deposits.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Scheduled and received deliveries and verified goods received against paperwork.
Shift Manager/Key Holder
wendys
Milledgeville, GA
12.2007 - 08.2012
- Effectively managed a team of 10+ employees in a fast-paced retail environment, ensuring excellent customer service and sales goals were achieved.
- Performed opening and closing duties including counting cash drawers, setting alarms, preparing bank deposits.
- Trained and coached new staff on company policies, product knowledge, POS system use, and customer service skills.
- Assisted in recruiting new staff members by conducting interviews and providing input on potential hires.
- Handled scheduling for the shift, including assigning tasks to employees and monitoring progress throughout the day.
- Demonstrated strong leadership abilities by motivating others during difficult situations or high-stress periods.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma - undefined
Penn Foster High School
Scranton, PA11.2012
Skills
- Strong work ethic
- Attention to detail
- Workplace safety
- Machinery operation
- Good communication
- Manufacturing
- Quality control
- Manufacturing experience
- Equipment inspection
Timeline
Machine Operator
Kumho
04.2020 - Current
Customer Service Representative
Geico
03.2019 - 04.2020
Assistant Store Manager
Enmarket
04.2017 - 03.2019
Restaurant Manager
Pizza Hut
04.2015 - 04.2017
Restaurant Manager
Subway
09.2012 - 03.2015
Shift Manager/Key Holder
wendys
12.2007 - 08.2012
High School Diploma - undefined
Penn Foster High School