Amber Goldsworthy
Kiamesha Lake,NY
Summary
Skilled Premium Services Manager with strong background in overseeing premium customer services and operations. Boasts proven abilities in team leadership, customer relationship management, and process improvement. Demonstrates exceptional problem-solving skills and the ability to enhance service quality while ensuring client satisfaction. Successfully implemented strategic initiatives that improved operational efficiency and positively impacted customer experience in previous roles.
Overview
6
6
years of professional experience
Work History
Premium Services Manager
Legends Hospitality LLC
Bethel, NY
03.2021 - 11.2024
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed innovative ideas for themed parties or buffets based on client needs.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Assisted staff by serving food and beverages or bussing tables.
- Trained new employees to perform duties.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
- Coordinated logistics for off-site events, including transportation, setup, and breakdown of catering equipment.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Oversaw the design and update of catering menus and promotional materials, ensuring they reflect current offerings and trends.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
VIP Supervisor
Spectra
Bethel , NY
05.2019 - 08.2021
- Collaborated with other departments to ensure smooth operations of the VIP program.
- Assisted in setting up and breaking down event spaces to meet client specifications.
- Communicated effectively with team members to ensure smooth operations during events.
- Filled in for absent workers by performing wide variety of food service work.
- Processed payments from customers for catering services received.
- Restocked supplies when needed throughout the duration of events.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Interacted with guests to obtain feedback on product quality and service levels.
- Assisted in setting up and breaking down catering events.
- Operated and cleaned catering equipment, including coffee machines and dishwashers.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Provided excellent customer service, addressing guest inquiries and concerns promptly.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
Education
High School Diploma -
Monticello High School
Monticello, NYSkills
- Event logistics
- Catering management
- Team collaboration
- Staff training
- Supply management
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Staff training and development
- Team management
- Labor control
- Guest relations
- Greeting customers
- Customer service
- Strong leadership
- Processing payments
- Implementing policies
- Guest accommodations
- Setting schedules
- Adjusting schedules
- Resolving disputes
Timeline
Premium Services Manager
Legends Hospitality LLC
03.2021 - 11.2024
VIP Supervisor
Spectra
05.2019 - 08.2021
High School Diploma -
Monticello High School
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