Amber Gondal
Malverne,NY
Summary
Dynamic professional with a proven track record at Novel Home Health Care Agency, excelling in customer service and problem-solving. Expert in managing teams and enhancing customer satisfaction through efficient problem resolution and exceptional organizational skills. Demonstrates a friendly, positive attitude and a commitment to excellence, significantly contributing to team collaboration and operational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Homecare
Novel Home Health Care Agency
10.2020 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Personal care: Assisting with bathing, dressing, grooming, and other personal tasks
- Housekeeping: Washing dishes, vacuuming, and doing laundry
- Meal preparation: Shopping for groceries, planning meals, and preparing or serving meals
- Transportation: Arranging transportation to doctors' offices or other outings
- Medication administration: Administering prescribed oral medications, under the direction of a physician or home care nurse
- Health care: Measuring vital signs, wound care, blood pressure readings, and range of motion exercises
- Companionship: Keeping clients engaged in their social networks and communities, entertaining, conversing with, or reading aloud to them
- Record keeping: Maintaining records of patient care, condition, progress, or problems
- Communication: Using active listening, body language, and visual cues to build relationships and attend to clients' needs
Assistant Manager
5th Ave Vision Center
04.2017 - 08.2019
- Patient interaction: Greeting patients, answering questions, and providing support
- Scheduling: Scheduling appointments, arranging hospital admissions, and reminding patients of upcoming appointments
- Record keeping: Entering data, filing records, and updating patient records
- Communication: Communicating with patients and providers, and taking messages
- Office management: Maintaining office inventory, equipment, and supplies
- Financial: Verifying financial records, collecting patient charges, and filing claims
- Confidentiality: Protecting patient confidentiality in accordance with HIPAA regulations
- Compliance: Understanding and complying with OSHA and other regulatory requirements
Manager
Hi Teach Contracting and Restoration Corp
01.2016 - 12.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- maintain paperwork and keep it update
Education
High School Diploma -
Anne Arundel Community College
Arnold, MD02-2012
High School Diploma -
Leadership School
Pakistan08-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Organizational skills
- Problem resolution
Certification
- Medical Billing and Coding
- IT (linux)
- Homecare Assistant
- Home Health Aide (HHA) Certification
Languages
English
Urdu
Punjabi
Hindi
Timeline
Homecare
Novel Home Health Care Agency
10.2020 - 07.2024
Assistant Manager
5th Ave Vision Center
04.2017 - 08.2019
Manager
Hi Teach Contracting and Restoration Corp
01.2016 - 12.2016
- Medical Billing and Coding
- IT (linux)
- Homecare Assistant
- Home Health Aide (HHA) Certification
High School Diploma -
Anne Arundel Community College
High School Diploma -
Leadership School
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