Accomplished Dental Office Manager with over 25 years of comprehensive experience overseeing front office operations, patient care, and administrative functions within dental practices. Proven expertise in managing daily operations, optimizing workflow efficiency, and ensuring exceptional patient service delivery. Skilled in staff supervision, training, and development, with a deep understanding of dental terminology, insurance billing, and regulatory compliance. Adept at fostering positive patient relationships and driving practice growth through strategic leadership and operational excellence.
Hi, I’m
Amber Gonzalez
Fontana,CA
Summary
Overview
25
years of professional experience
Work History
Dr. Vincent GoymeracRancho Cucamonga, CA
Dental Office Manager
07.2019 - Current
Job overview
- Managed front office operations including insurance claim processing, payment posting, and patient data management
- Verified insurance policies, coordinated treatment planning, and ensured regulatory compliance
- Marketing, public relations for oral surgeon
- Maintained professionalism in customer interactions and supported treatment planning processes.
Dr. Gregory GoldenRancho Cucamonga, CA
Dental Office Manager
02.2012 - 07.2019
Job overview
- Oversaw administrative tasks such as insurance claims preparation, payment adjustments, and patient chart maintenance
- Maintained professionalism in customer interactions and supported treatment planning processes.
Dr. Thomas MercerRancho Cucamonga, CA
Dental Front Office Manager
05.2006 - 01.2012
Job overview
- Managed patient scheduling, insurance verification, and administrative support in a fast-paced dental practice environment
- Ensured accurate documentation and effective communication with patients and insurance providers.
Dr. William RawlingsSolana Beach, CA
Dental Assistant
01.2000 - 03.2005
Job overview
- Supported dental procedures through four-handed dentistry and chair-side assistance
- Sterilized equipment, maintained treatment rooms, and adhered to health and safety protocols.
Education
Baldy View ROP
Dental Assisting Certification
10.2000
University Overview
Ontario High SchoolOntario, CA
High School Diploma
10.1999
University Overview
Skills
- Leadership
- Positive Attitude
- Excellent Communication
- Customer Service
- Team Collaboration
- Empathy and Compassion
- Energetic and Enthusiastic
- Problem Solving
- Adaptability
- Regulatory Compliance
- Marketing and Promotion
- Conflict Resolution
- Quality Assurance
- Emergency Preparedness
- Technology Proficiency
Timeline
Dental Office Manager
Dr. Vincent Goymerac
07.2019 - Current
Dental Office Manager
Dr. Gregory Golden
02.2012 - 07.2019
Dental Front Office Manager
Dr. Thomas Mercer
05.2006 - 01.2012
Dental Assistant
Dr. William Rawlings
01.2000 - 03.2005
Baldy View ROP
Dental Assisting Certification
Ontario High School
High School Diploma
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