Amber Gonzalez
San Jacinto,CA
Summary
Results-driven Manager with a proven track record in enhancing productivity and achieving efficient task completion. Expertise lies in strategic planning, team leadership, and operational improvement, ensuring streamlined project execution. Demonstrates strong communication and problem-solving skills, fostering a collaborative team environment. Aiming to leverage these competencies to drive organizational success and innovation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Manager
Knowledge and Education for your Success
San Bernardino, CA
08.2021 - Current
- Provides direct supervision to Services Coordinators providing mentoring, training, and structure for
consistency of service delivery in accordance with agencys' service delivery model. - Assess Services Coordinator caseloads by providing guidance and direction to each team member, conducts case reviews; leads regularly scheduled meetings with Services Coordinators and other staff for case conferencing and coordination of services.
- Manages departmental financial requests including direct/indirect financial assistance and petty cash,
disbursement, tracking, accumulation of supporting documentation and receipts, and submission to finance. - Works with the Director of Programs to ensure staff are trained and stabilization services are being
completed and conducted in accordance with models of best practices (e.g. Housing First, Motivational
Interviewing, Harm Reduction, Trauma-Informed Care, etc.). - Works with other agency Directors and Managers to coordinate services across the departments and
collaborate with agency partners to increase partner relationships and care coordination across the
continuum of agencys’ service delivery. - Assists with development and implementation of program procedures for services coordination and oversee implementation of processes to determine eligibility and house clients in permanent housing guided by Housing First principles.
- Works with Finance team to monitor budgets and invoices, and approve all program costs ensuring
that funding is spent appropriately and accurately. - Works together with the Leadership Team to strategically set, collect, and evaluate data and
outcomes for the programs department to measure and inform the work of the department and that services
being delivered are efficient and effective. - Works with the Housing Services Managers and Team to ensure services are tracked efficiently; consistent
data collection within appropriate program data systems, e.g., Homeless Management Information System - Maintains; on-going program file reviews are consistent; and any other monthly, quarterly,
and/or annual reporting as contractually required is completed. - In collaboration with Human Resources, responsible for the recruitment, selection, and hiring of Services Coordinators and other departmental staff as needed.
- Participates and leads in agency and community meetings as appropriate.
Investigative Data Analyst
MVM Inc./ Tuba Group Inc.
Riverside, CA
10.2014 - 05.2021
- Provide support to the USMS Criminal Investigators, performing office administrative criminal duties
- Monitor, evaluate, and coordinate a variety of warrants from Class I, Class II and Misdemeanors
- Receive and review correspondence from the Bureau of Prisons, DEA, and other Federal agencies
- Warrant of removals to USMS districts, prisoner movement coordination, and airlift operation of prisoners
- Update Prisoner electronically file with Judgment and Commitment order sentencing for proper BOP designation
- Lodge detainers with local and state authorities on prisoners with pending Federal charges based on warrants received by USMS offices
- Provide assistance to attorneys, agents, and prisoner family members regarding inquiries about prisoners
- Process court orders, releases, dismissals and or remands
- Gathering and analyzing various types of data from Federal, state, local, and public agencies
- Establishing and maintaining working relationships with court personnel, and personnel from other law enforcement agencies
- Close cases on new arrest; provide executed warrants to District court for proper court proceedings and or status
- Monitoring, evaluating, and coordinating a variety of warrants such as escaped Federal prisoners, parole, probation, bond default; Drug Enforcement Administration (DEA); Federal Bureau of Investigation (FBI); Bureau of Alcohol, Tobacco, Firearms, and Explosives (ATFE)
- Providing assistance to the USMS Criminal Investigators on their assigned warrant cases, by coordinating investigative efforts to ensure productive results
- Accessing the National Crime Information Center (NCIC), the National Law Enforcement Tracking System (NLETS), the Justice Detainee Information System (JDIS), etc., to obtain as much information as possible
- Preparing reports for cases and other operational matters, as directed
- Entering data into the Warrant Information Network/Justice Detainee Information System (WIN/JDIS) and other DOJ and USMS systems to track cases, and utilizes the systems to obtain data for reports
- Arrange pick up transportation for parolees from local, state, federal custody with USMS holds
- Submit/Review/ Verify Prisoner medical claim requests for medical appointments
Therapeutic Behavioral Specialist
Pacific Clinics
Palm Springs, CA
07.2014 - 10.2014
- Assemble the TBS Service Team comprised of the consumer, consumer's adult caregivers (birth family, foster family, residential staff), and other adults or professional service providers involved in the consumer's care
- Convenes the Service Team in a planning meeting to develop the TBS Service Plan
- Meet and/or supports members of the Service Team on an as-needed basis to provide education and support when necessary and to evaluate/refine the Service Plan
- Meet with the consumer according to the weekly schedule and delivers interventions according to the consumer's TBS Service Plan
- Plan and implements individual and group activities that encourage the consumer's social and emotional growth
- Complete all documentation in accordance with Department of Mental Health guidelines
- Turn in all progress notes within 2 to three business days of the time of service delivery
- Consult on an as-needed basis with the Team Leader regarding service delivery
- Attend individual supervision and group supervision
- Develop and enriches a working knowledge of behavioral analysis, behavioral modification techniques, crisis intervention, and other techniques as they work with the client
- Completing assigned readings and attending supplementary seminars and training
- Respond to crisis situations as required
- Attend and participates in staff meetings to provide input towards program development and staff training
- Interact with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable
- Responsible for reporting to work on time and maintaining reliable attendance in accordance with Agency policy
- Model policy and procedure approach, mission and core values in all communication and correspondence
- Communicate effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others
Residential Counselor
Maryvale
Rosemead, CA
05.2013 - 07.2014
- Promote and support the attitudes, behaviors, knowledge and skills necessary to work respectfully and effectively with each other as well as demonstrate the ability to address the needs of the children and families
- Advocate on behalf of resident to help ensure that their rights are protected
- Advocate on behalf of residents to help ensure that all victims and witnesses are treated with dignity, respect, courtesy, and sensitivity
- Provide nurturing care to residents on a daily basis
- Accompany residents to court in order to provide support
- Implement assigned activities in group
- Provide information as necessary to meet the needs of the resident and their family
- Drive agency vehicle as necessary to carry out services and clients
- Keep records to meet state, agency requirements
- Counsel residents and witnesses to reduce trauma
- Provide advocacy and support
- Respond to clients needs and facilitate client services
- Develop an action plan and assist with the implementation of the individualized program
- Provide information to residents concerning the procedures of the juvenile justice system
- Respond to requests and referrals by agency personnel
- Follow through on individualized care plans as directed
- Supervise and participate in group activities as directed
- Encourages and supervises children's participation in the general upkeep of the group living areas
- Supervise mealtime for the assigned group of children
- Use appropriate de-escalation procedures when residents are upset and the hierarchy of containment procedures as needed to insure resident safety
- Document special incidents per policy and procedure
- Transports children to outside appointments as directed
- Communicate pertinent information to supervisors
- Participate, implement and complete in-service training programs
- Attend and actively participate in all group meetings
- Dispense medications to residents when required
Sexual Assault Victim Advocate
Project Sister Family Services
Pomona, CA
09.2012 - 05.2013
- Crisis intervention counselor for sexual assault in a non-profit organization
- Provide immediate confidential crisis assistance to men, women, teens and children who have been sexually assaulted
- Provide information to victims and witnesses concerning the procedures of the criminal justice system
- Provide advocacy and support to victims
- Respond to requests and referrals by department personnel
- Counsel victims and witnesses to reduce trauma
- Respond to clients needs and facilitate client services
- Provide victims with reliable and supportive community referrals
- Advocate victims at hospitals, police stations and courts
- Assist in Health fairs for community awareness, outreach, and resources
- Attend Prevention Education programs
- Clerical work; data entry, filing, assembling projects, conducting training and meetings
- Provide information on procedures and services via briefing to community law enforcement
- Evaluate and report with police/ detective and in courtroom proceedings
- Supply informative and accurate information on legal and medical procedures and community resources
- Type communication, reports, and documents such as; mandated reporting, crisis call data entry forms, accompaniment data entry forms, report of suspected dependant adult/ elder abuse
- Provide marginal notes, and detailed information of accompaniment and calls for legal records and statistical data
Co-manager
Forever 21
San Bernardino/Montclair, CA
11.2009 - 09.2012
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Directed and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Relieve supervisor and associates on lunches and breaks on a time appropriate manner
- Open and close store with proper execution
- Type communication, reports, and documents to reflect daily sales goals through charts, tables, and graphs
- Provide marginal notes, and general instructions of business for management and associate knowledge
- Loss prevention advisor and auditor
- Train new employees
- Conduct orientation for new hire employees
- Maintain sales and banking paperwork in an organized manner
- Maintain office supply inventories and orders supplies
- Conduct and complete daily assessments
- Provide general information to cooperate office and telephone callers
- Maintain control files to monitor the status and expedite the completion of staff assignments
- Administrative responsibilities such as; processing hours for payroll
- Bank deposit verification and documentation filing
- Checking time and attendance reports and approving purchases
- Schedule appointments for interviews to properly accommodate the hiring schedule
- Sorts, screens, prioritize and routes incoming and outgoing mail
Assistant Manager
The Children's Place
Ontario/ San Bernardino, CA
08.2006 - 11.2009
- Provides direct supervision to Services Coordinators providing mentoring, training, and structure for
consistency of service delivery in accordance with KEYS’ service delivery model. - Assess Services Coordinator caseloads by providing guidance and direction to each team member, conducts case reviews; leads regularly scheduled meetings with Services Coordinators and other staff for case conferencing and coordination of services.
- Manages departmental financial requests including direct/indirect financial assistance and petty cash,
disbursement, tracking, accumulation of supporting documentation and receipts, and submission to finance. - Works with the Director of Programs to ensure staff are trained and stabilization services are being
completed and conducted in accordance with models of best practices (e.g. Housing First, Motivational
Interviewing, Harm Reduction, Trauma-Informed Care, etc.). - Works with other agency Directors and Managers to coordinate services across the departments and
collaborate with agency partners to increase partner relationships and care coordination across the
continuum of agencies service delivery. - Assists with development and implementation of program procedures for services coordination and oversee implementation of processes to determine eligibility and house clients in permanent housing guided by Housing First principles.
- Works with Finance team to monitor budgets and invoices, and approve all program costs ensuring
that funding is spent appropriately and accurately. - Works together with the Leadership Team to strategically set, collect, and evaluate data and
outcomes for the programs department to measure and inform the work of the department and that services being delivered are efficient and effective. - Works with the Housing Services Managers and Team to ensure services are tracked efficiently; consistent
data collection within appropriate program data systems, e.g., Homeless Management Information System - Maintains; on-going program file reviews are consistent; and any other monthly, quarterly,
and/or annual reporting as contractually required is completed. - Collaboration with Human Resources, responsible for the recruitment, selection, and hiring Services Coordinators and other departmental staff as needed.
- Participates and leads in agency and community meetings as appropriate.
Education
Bachelor of Science - Criminal Justice
Westwood College
Upland, CA01.2013
High School Diploma -
Henry J. Kaiser High School
Fontana, CA01.2005
Skills
- Bilingual (English/Spanish)
- Excellent written and verbal skills
- 75 WPM Certified
- SalesForce
- SmartSheet Certified
- MS office applications
- Detail oriented
- Program leadership
- Onboarding and training
- Project management
- Data collection & research & entry
- Utilization management
- Strategic planning
- Budget coordination
- Work Planning and Prioritization
- Resource management
- Project coordination
- Team training and development
- Vendor relationship management
- Strong organizational skills
- Ability to work independently
- Ability to work under pressure
- Process improvement
Certification
- Justice Telecommunications System (JUST) DOJ Operational Certification
- National Crime Information Center Training (NCIC)
- International Justice and Public Safety Network Training (NLETS)
- Sentry Federal Bureau of Prisons Program Certification
- State Certified Crisis Intervention Counselor for Sexual Assault and Rape
- Adult and Pediatric First Aid/ CPR -Per; American Red Cross
- Professional Assault Crisis Training (Pro-Act)
- Professional Assault Crisis Training Restraint (Pro-Act)
- Risking Connection
References
References available upon request.
Timeline
Program Manager
Knowledge and Education for your Success
08.2021 - Current
Investigative Data Analyst
MVM Inc./ Tuba Group Inc.
10.2014 - 05.2021
Therapeutic Behavioral Specialist
Pacific Clinics
07.2014 - 10.2014
Residential Counselor
Maryvale
05.2013 - 07.2014
Sexual Assault Victim Advocate
Project Sister Family Services
09.2012 - 05.2013
Co-manager
Forever 21
11.2009 - 09.2012
Assistant Manager
The Children's Place
08.2006 - 11.2009
Bachelor of Science - Criminal Justice
Westwood College
High School Diploma -
Henry J. Kaiser High School