Amber Gonzalez
Kyle,TX
Summary
Motivational leader fluent in Spanish with strong management skills and a background in sales. Proven ability to inspire and empower others, driving sales performance and delivering exceptional customer service. Known for setting clear goals, implementing efficient processes, and completing tasks in a timely manner. Thrives in fast-paced environments, demonstrating urgency, integrity, and character. Exhibits strong leadership qualities and excels in decision-making. A dependable professional who prioritizes business needs. Seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
In Home Expert
AT&T
01.2022 - 12.2022
- Provide excellent white glove service
- Exceptional Funnel management
- Persevering and following through
- Knowledgeable on products and new offers
- Prepare presentations and bids to customers
- Managed customers information with care.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Sales Consultant
AT&T
05.2019 - 01.2022
- I pride myself on providing the best customer experience through greeting, educating, and creating a positive environment to encourage customer retention and loyalty
- Resolved customer complaints promptly, maintaining a positive brand image.
- Delivered serviced business enterprise customers and provided mobile solutions for better telecommunication solutions and reliable communication service
- Spend time in addition to my responsibility to develop and train peers with in the same job responsibility to maximize team performance
- Invest additional time to expand product knowledge through training to help teach back in team meetings
- Review and deliver company priority sales metrics on a monthly, quarterly, and yearly scale.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Conducted regular product demonstrations, increasing interest in featured items.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Austin Community College
Master of Business Sales -
Austin's Winner Circle
Austin, TX01.2021
Skills
- Building Sustainable Relationships
- Data Driven Decision Making
- Training and Development Focused
- Problem Solving
- Policies, Standards and Procedure Focused
- Heightened Organizational Capabilities
- Microsoft Office skills
- Microsoft Excel
- Microsoft Word
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Dependable and Responsible
- Active Listening
- Calm Under Pressure
- Organization and Time Management
- Problem-Solving
- Bi-lingual
- Customer Service
Timeline
In Home Expert
AT&T
01.2022 - 12.2022
Retail Sales Consultant
AT&T
05.2019 - 01.2022
High School Diploma -
Austin Community College
Master of Business Sales -
Austin's Winner Circle