Amber Goodman
Accounting
Baltimore,Maryland
Summary
Goal-oriented manager with distinguished experience in financial industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee proformance.
Overview
22
22
years of professional experience
Work History
Junior Accountant
STSCI
11.2022 - 04.2023
- Assisted with preparation of monthly financial statements.
- Prepared journal entries and entered into system using [Software].
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Reconciled month-end totals for timely and accurate reporting of financial information.
- Collected and reported monthly expense variances and explanations.
- Provided journal entries and performed accounting on accrual basis.
- Managed supplier accounts and built lasting relationships with suppliers.
- Maintained integrity of general ledger and chart of accounts.
Manager of Business Development and Sales
Shanuji Inc./ Charlie Ward's Check Cashing
Baltimore, MD
07.2019 - 06.2022
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Maintained thorough records of clients contacts and composing Current Transaction Reports.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Maintained up-to-date knowledge of government and state reactions.
- Boosted marketing, reviewed pricing strategies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain a consistent experience for Clients.
- Prioritize and execute multiple task by deadlines.
- Documented customer complaints and completed corrective action requests.
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
- Assisted staff audits with Compliance Office.
- Analyzed accounting systems for efficiency and effectiveness.
- Participated in billing and collections operations to facilitate client payment of overdue invoices.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
Manager, Sales and Customer Support
Charlie Ward's Check Cashing
Baltimore, MD
07.2001 - 12.2007
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as inventory questions.
- Coordinated responses and resources to handle special client requests.
- Documented customer complaints and completed corrective action requests.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Provided real-time sales support for customers while leading by example for sales team members.
- Collaborated with vendor and support staff to resolve various issues impacting sales activities.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Resolved all vendor and account problems efficiently.
Education
High School Diploma -
North County High School
Glen Burnie, MD05.2005
Skills
- Sales Records Management
- Bank Deposit Preparation
- Customer Complaint Resolution
- Effective Customer Communication
- Microsoft Excel
- Adaptable to Changing Conditions
- Microsoft Word
- Microsoft Office
- Customer Portfolio Management
- Account Servicing
- Prioritizing and Planning
- Mathematical Accuracy
Timeline
Junior Accountant
STSCI
11.2022 - 04.2023
Manager of Business Development and Sales
Shanuji Inc./ Charlie Ward's Check Cashing
07.2019 - 06.2022
Manager, Sales and Customer Support
Charlie Ward's Check Cashing
07.2001 - 12.2007
High School Diploma -
North County High School