Summary
Overview
Work History
Education
Skills
Timeline
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Amber Gould

Spokane

Summary

Dynamic Certified Community Manager with proven expertise at Hilltop Mobile Home Park, excelling in community engagement and tenant relations. Successfully organized events that enhanced resident satisfaction and fostered inclusivity. Skilled in financial budgeting and reporting, while adept at conflict resolution, ensuring a harmonious living environment for all residents.

Overview

6
6
years of professional experience

Work History

Certified Community Manager

Hilltop Mobile Home Park
12.2019 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Evaluated property conditions and recommended improvements.
  • Fostered diverse and inclusive community environment, implementing initiatives that celebrated cultural differences and promoted equality.
  • Organized annual community events, creating memorable experiences and strengthening bonds among members.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Collected and maintained careful records of rental payments and payment dates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Completed annual rent calculations using housing database software.
  • Kept properties in compliance with local, state, and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Communicated effectively with owners, residents, and on-site associates.

Indiviual Provider

Consumer Direct Care Network Washington
05.2019 - Current
  • Provided personalized care and support to individuals with diverse needs, enhancing overall quality of life.
  • Coordinated and implemented individualized service plans, ensuring alignment with client goals and preferences.
  • Developed strong relationships with clients and families, fostering trust and open communication for effective care delivery.
  • Trained and mentored new staff on best practices in personal care services, promoting consistency in service quality.
  • Monitored client progress and adapted care strategies based on changing needs or feedback from families and healthcare professionals.
  • Implemented safety protocols and best practices to ensure a secure environment for clients during daily activities.
  • Advocated for clients' rights and preferences within the healthcare system, empowering them to make informed decisions about their care.
  • Supported patients in managing chronic conditions through consistent monitoring, guidance, and encouragement towards healthy lifestyle choices.
  • Ensured that all necessary medical equipment was clean, functional, properly stored-ready for immediate use when needed in emergent situations.
  • Collaborated with healthcare providers for efficient coordination of medical services and comprehensive care plans.
  • Administered prescribed medications following strict guidelines for dosage and timing to ensure proper treatment efficacy.
  • Assisted patients in performing daily tasks such as bathing, dressing, grooming, and mobility exercises to promote independence.
  • Adhered strictly to safety protocols reducing the risk of accidents or infections within the homecare setting.
  • Streamlined reporting procedures for patient progress notes, leading to faster communication and more efficient care plan adjustments.
  • Maintained accurate records of patient information, ensuring confidentiality and compliance with regulatory standards.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Transported clients to and from medical appointments with safety and efficiency.

Education

Ferris High School
Spokane, WA
06-2011

Skills

  • Community engagement
  • Tenant and eviction laws
  • Daily operations management
  • Property inspections
  • Resident relations
  • Employee performance management
  • Staff training
  • Property management
  • Financial budgeting and reporting
  • Proficient in [software]
  • Relationship building
  • Conflict handling
  • Maintenance oversight
  • Schedule planning
  • Online advertising
  • Customer relationship management
  • Payment processing
  • Staff management
  • Knowledgeable in [software]
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Active listening
  • Public speaking
  • Tenant relations

Timeline

Certified Community Manager

Hilltop Mobile Home Park
12.2019 - Current

Indiviual Provider

Consumer Direct Care Network Washington
05.2019 - Current

Ferris High School

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