Amber Gowins
Forsyth,GA
Summary
Adaptable customer service professional with skills in managing appointments, promoting products on social media, and enhancing client satisfaction through personalized consultations. Proven ability to maintain a clean and welcoming environment, efficiently handle high call volumes, and build strong client relationships.
Overview
9
9
years of professional experience
Work History
Hair Stylist
Topics Hair Salon
04.2015 - 10.2020
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
Hair Stylist
Fantastic Sams
01.2012 - 02.2015
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
Associate of Science - Cosmetology
Southern Technical College
10-2011
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Relationship building and management
- Highly motivated self-starter
- Customer Service
- Patience and composure
- Effective problem solving
Timeline
Hair Stylist
Topics Hair Salon
04.2015 - 10.2020
Hair Stylist
Fantastic Sams
01.2012 - 02.2015
Associate of Science - Cosmetology
Southern Technical College
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