Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMBER GRAHAM

Montgomery,AL

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administration Clerk

Health Services Inc
03.2024 - Current
  • Handled incoming phone calls and answered questions from callers.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Typed, formatted and edited professional correspondence.
  • Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
  • Monitored office supplies and made arrangements for restocking of low-stock items.

Social Services Administrative Assistant

Five Horizons Health Services
03.2023 - 11.2023
  • Answer phone to direct callers, schedule appointments, and provide general office information
  • Review Charts and flagged and incomplete or inaccurate information
  • Ensured that medical records and health information were accurate, complete, and secure.

Office Assistant/Scheduler

Baptist Home Health
06.2021 - 03.2023
  • Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
  • Performed front-office duties using data entry skills in the context of a medical database
  • Organized paperwork such as charts and reports for office and patient needs
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.

Front Office Manager

Palmer Psychiatric Services
06.2017 - 06.2022
  • Was in charge of enforcing complex and constantly changing state policies across the entire office
  • Created and updated work schedules to accommodate changing staffing levels and workload expectations.
  • Kept financial records accurate, current, and compliant by monitoring records and addressing variances
  • Codified office structures and processes to promote teamwork and performance.
  • Provided training to new and existing employees in accordance with these policies.

Education

James Madison High school Norcross
Norcross, GA
01.2007

Skills

  • Filing assistance
  • Patient scheduling
  • Mail distribution
  • Answering incoming calls
  • Data entry
  • Clerical experience
  • Office management
  • Customer service

Certification

  • CPA
  • Certified Medical Administrative Assistant
  • Medication Tech
  • CPR Certified

Timeline

Administration Clerk

Health Services Inc
03.2024 - Current

Social Services Administrative Assistant

Five Horizons Health Services
03.2023 - 11.2023

Office Assistant/Scheduler

Baptist Home Health
06.2021 - 03.2023

Front Office Manager

Palmer Psychiatric Services
06.2017 - 06.2022

James Madison High school Norcross

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AMBER GRAHAM