Amber Grant
Frankfort,KY
Summary
Compassionate professional with a robust background in patient care and office administration. Expertise in optimizing clinic operations through effective appointment coordination and meticulous record management, ready to drive improvements in patient experience and clinic efficiency.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
Lexington Clinic Urology
Frankfort, KY
03.2021 - 09.2025
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in medical record management, ensuring accuracy and compliance with privacy regulations.
- Facilitated communication between patients and healthcare providers to enhance patient experience.
- Supported insurance verification processes, reducing claim denials through meticulous attention to detail.
- Trained new staff on clinic protocols and software systems to ensure consistent service delivery.
- Led initiatives for electronic health record updates, enhancing data accessibility and accuracy for clinical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Ear, Nose & Throat Specialists
Frankfort, KY
09.2019 - 02.2021
- Assisted in patient intake procedures, ensuring accurate documentation and efficient workflow.
- Managed appointment scheduling and follow-up calls, improving patient communication and satisfaction.
- Prepared examination rooms by sterilizing instruments and organizing supplies for optimal efficiency.
- Supported physicians during examinations by documenting patient histories and assisting with diagnostic tests.
- Educated patients on post-treatment care instructions, enhancing understanding of recovery processes.
CNA/Medical Assistant/Receptionist
Jewish Hospital Shelbyville
Shelbyville, KY
05.2014 - 08.2019
- Provided compassionate care to patients, ensuring comfort and well-being throughout daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring to enhance care quality.
- Implemented infection control protocols, maintaining a safe environment for patients and staff.
- Trained new CNAs on best practices for patient care and hospital procedures, fostering team competency.
- Managed patient records accurately, supporting efficient communication among healthcare teams.
- Advocated for patients' needs and preferences, promoting a patient-centered approach in all interactions.
- Oversaw daily workflows, ensuring timely completion of nursing tasks and adherence to standards of care.
Education
Associate of Applied Science - Nursing
Jefferson Community And Technical College
Louisville, KYHigh School Diploma -
Anderson County High School
Lawrenceburg, KY05.2011
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical terminology
- Data entry
- Insurance verification
- Office administration
- Records management
- Appointment scheduling
- Patient care
- Patient scheduling
Timeline
Medical Office Assistant
Lexington Clinic Urology
03.2021 - 09.2025
Medical Assistant
Ear, Nose & Throat Specialists
09.2019 - 02.2021
CNA/Medical Assistant/Receptionist
Jewish Hospital Shelbyville
05.2014 - 08.2019
Associate of Applied Science - Nursing
Jefferson Community And Technical College
High School Diploma -
Anderson County High School