Amber Graves

• Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
• Recorded debit, credit and account transactions in computer spreadsheets and databases.
• Researched past due accounts and initiated collection efforts in a timely manner.
• Researched and responded to inquiries from vendors regarding invoice status or payment issues.
• Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
• Managed vendor relationships through prompt communication of payment information.
• Worked with purchasing group to resolve purchase order matching issues.
• Processed invoices, credit memos, and other documents related to accounts receivable.
• Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
• Cleared account balances by examining customer payments and payment history and coordinating contact with collections.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

• Supported sales team members to drive growth and development.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Answered customer inquiries via phone, email, and chat.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Developed strong relationships with customers by providing personalized assistance and support.

• Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
• Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
• Generated monthly statements for accounts receivable operations.
• Coded invoices to maintain organized and accurate records.
• Prepared monthly statements for customers and sent out reminder notices when necessary.
• Applied cash receipts and performed daily bank deposits.
• Generated, mailed and monitored invoices.
• Processed credit memos and adjustments according to company policy.
• Responsible for entering customer payments into the accounting software system.

Received inbound calls and assisted with customer inquiries with the highest level of customer service.

Preformed service changes, recommend service options, scheduled customer requests, and assisted
routing/scheduling.

• Identified opportunities for upselling additional products or services based on customer needs.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries via phone, email, and chat.
• Maintained detailed records of customer interactions, transactions and comments for future reference.