Amber Graves

Manage receivables for multiple businesses including pest control and janitorial business. Resolve customer billing issues, process refunds, process payments (ACH, Check, Wire and credit cards) and handle cash applications. Responsible for Invoice generation and management and ensure accuracy. Review and reconcile aging reports and conduct daily collection communications. Collaborate with the sales team to ensure payment is received for outstanding balances. Responsible for invoice generation and manage, perform account reconciliations, credit releases, and assist with client onboarding and new account set up. Support cross-functional operations by assisting with accounts payable duties, process purchase order (PO) matching, vendor management, expense reporting, dispute resolution. Execute miscellaneous tasks including receptionist and other duties as requested by management.

My duties as a customer service rep and part of the sales team were to provide customer support to law enforcement agencies, distributors, and dealers, answering inquiries regarding product specifications, order status, and troubleshooting lighting solutions. Process orders, returns, handled high volume of inquiries through live chat, email, text and phone. Maintained proactive communication with my book of business and executed a daily cadence of prospecting and conversations to qualifying leads. Closed Sales deals with government agencies, fleet managers, and distributors, consistently meeting or exceeding sales targets and revenue goals. Worked closely with logistics to coordinate shipments, provided tracking updates, expected delivery times, and changes in shipping schedules using shipment tracking software.

Responsible for resolving outstanding balances and communicating with my managers about collections. Managed collection activities on delinquent accounts, send statements, sent dunning letters, initiated phone calls for collections, text, and emails. Processed credit card batches, checks and 3rd party bill pay. Responsible for reviewing and managing aging reports.

My responsibilities were managing a high-volume customer inquiry including inbound calls, emails, text and live chats. Utilize CRM system to set up new accounts for trash and recycling services, schedule pickups, coordinate with dispatch to ensure on time service. Assisted with service upgrades, cancellations and adjustments to pick up frequency. Process payments, including setting up payment arrangements and assist with payment methods such as credit cards, ACH, and online payments. Assist with set up and walk though of customer portal, log in information and password reset.

My duties at Safeway were to verify funds, counted paper currency, change, credit card receipts, checks and totals against reports for accuracy. Prepared deposit slips counted and verified funds in the company safe and prepared deposit for pick up by armed carrier. Reconciled register tills, Western Union, money orders, lottery, postage stamps, vending machines and change redemption machines. Reconciled refunds and voids daily and documented any overages or shortages. Assisted customers in resolving issues or dissatisfaction