Amber Graves
Savannah,GA
Summary
Experienced construction professional with strong focus on team collaboration and achieving results. Skilled in site management, safety protocols, and project coordination. Known for reliability and adaptability to changing needs, ensuring smooth operations and high-quality outcomes. Adept at leading teams, problem-solving, and maintaining high standards.
Results-driven professional with proven track record in overseeing on-site operations and maintaining project quality. Known for fostering collaboration and adapting to changing needs, ensuring team reliability and success. Proficient in project management and safety protocols, bringing strong focus on achieving results.
Resourceful Site Supervisor tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
Work History
Site Supervisor
Sunstates Security
03.2023 - Current
- Supervised daily operations to ensure compliance with security protocols and client requirements.
- Trained and mentored new security personnel, enhancing team effectiveness and operational readiness.
- Coordinated site inspections to assess security measures and identify areas for improvement.
- Implemented workflow improvements that enhanced response times and service quality across sites.
- Trained new team members on site policies and procedures.
- Conducted regular briefings to keep staff informed of policy changes and safety procedures.
- Developed incident reports detailing security breaches, ensuring timely communication with stakeholders.
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Provided onsite training to help develop employee skills.
- Improved team morale and productivity with regular feedback sessions and recognition of achievements.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
Store Manager
Wendys Restaurant
02.2004 - 04.2021
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on company policies, procedures, and customer service best practices.
- Managed inventory levels and conducted regular audits to minimize waste and shortages.
- Implemented promotional strategies to boost sales and enhance brand visibility in the community.
- Analyzed sales data to identify trends and adjust staffing levels for peak hours effectively.
- Developed training programs for new hires, resulting in improved employee performance and retention.
- Led team meetings to communicate goals, address challenges, and foster a positive work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Residential Aide
New Directions Youth and Family Services
11.2000 - 10.2004
- Assisted youth in daily living skills to promote independence and self-sufficiency.
- Implemented individualized care plans to address specific needs of residents.
- Monitored behavior and provided crisis intervention to maintain a safe environment.
- Collaborated with multidisciplinary teams to enhance service delivery and support systems.
- Developed recreational programs to encourage social interaction and personal growth among residents.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
- Complied with relevant regulations governing residential care facilities; participated in ongoing training opportunities to enhance professional knowledge continually.
- Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Encouraged family involvement in residents'' lives through regular communication about events happening within the community; facilitated visitation schedules accommodating both parties'' convenience whenever possible.
- Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
- Collaborated with interdisciplinary team members to develop individualized care plans that addressed each resident''s unique needs and preferences.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored and assisted residents through individual service plans.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Followed nutritional plans to prepare optimal meals.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
High School Diploma -
Warwick High
Newport News, VA06-1997
Skills
- Team supervision
- Site coordination
- Site safety
- Construction safety
- Safety assessment
- Safety awareness
- Safety management
- Security awareness
- Quality assurance
- Team leadership
- Job planning
- Employee training
- Safe operating procedures
- Worker training
Timeline
Site Supervisor
Sunstates Security
03.2023 - Current
Store Manager
Wendys Restaurant
02.2004 - 04.2021
Residential Aide
New Directions Youth and Family Services
11.2000 - 10.2004
High School Diploma -
Warwick High