Amber Gray
West Memphis,AR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Delivery Courier
Uber Eats
06.2018 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Tracked delivery status and updated customers for expected delivery time.
- Followed company policies and procedures during shift.
Lead Pharmacy Technician
Kroger
01.2010 - 06.2020
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Collected co-payments or full payments from customers.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
Drug GM Associate/Cashier
Kroger
07.2008 - 01.2010
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
West Memphis High School
West Memphis, AR05.2010
Skills
- Multitasking and Organization
- Customer Satisfaction
- Good communication skills
- Team Leadership
- Customer Engagement
- Customer Empathy
- Store maintenance
- Customer Needs Assessment
- Problem Resolution
Languages
Spanish
Limited Working
Timeline
Delivery Courier
Uber Eats
06.2018 - Current
Lead Pharmacy Technician
Kroger
01.2010 - 06.2020
Drug GM Associate/Cashier
Kroger
07.2008 - 01.2010
High School Diploma -
West Memphis High School