Amber Gray
Princeton,KY
Summary
Proven customer service experience, as well as professionally maintaining a relationship with my customers to ensure happiness and future returns.
Strong ability to handle any situation that it brought my way with grace, always willing to step up and help where I can.
Always willing to be a team player and do what is asked of me to the best of my abilities.
Overview
10
10
years of professional experience
Work History
Third Key Holer
Dollar General
07.2023 - 11.2023
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Coordinated staff scheduling to ensure adequate coverage during peak hours without exceeding labor budgets.
- Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
Cashier
Marathon Gas Station
05.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Housekeeper
Prizer Point
03.2018 - 08.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Shift Manager
Pizza Hut
02.2014 - 03.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Was responsible for handling all the money at the end of shift, securing it correctly in the safe.
- Responsible for inventory of all products at start and end of shift
Education
N/A - N/A
Cadlwell County
Princeton, Ky05.2013
Skills
- Store maintenance
- Customer Service
- Workplace Safety
- Cash Handling
- Customer Service Management
- Cash Handling Accuracy
- Staff Training
Timeline
Third Key Holer
Dollar General
07.2023 - 11.2023
Cashier
Marathon Gas Station
05.2019 - 09.2019
Housekeeper
Prizer Point
03.2018 - 08.2018
Shift Manager
Pizza Hut
02.2014 - 03.2018
N/A - N/A
Cadlwell County