Amber Grayson
Washington,DC
Summary
Dynamic professional with a collaborative of 15 years of experience in customer service and public relations, demonstrating a strong commitment to safety and security enforcement. Expertise in managing diverse teams and fostering positive relationships, coupled with exceptional conflict resolution and organizational skills. Proven ability to multitask in high-pressure environments while ensuring compliance with regulations and protocols. A resourceful problem solver dedicated to supporting team objectives and enhancing operational efficiency through effective communication and leadership. Ready to leverage these skills in a challenging new role that prioritizes safety and community engagement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Correctional Officer/ Command Center Operator
DC Department of Corrections
Washington, DC
05.2018 - Current
- Maintain detailed logs of daily events, incoming calls, dispatch activity and officer movements
- Manage over 80 public and employee phone calls daily
- Operate computer systems and law enforcement databases
- Supervise the activities of inmates as well as participate in the search of contraband in housing units and other designated areas
- Assisted in the training and professional development of officers, providing guidance on operational procedures, leadership skills and performance standards
Administrative Service Representative
George Washington Faculty & Associates
Washington, DC
04.2017 - 05.2018
- Responsible for performing standard clerical duties such as screening visitors, managing calendars and schedules, coordinating logistics of meetings, responding to incoming calls and correspondence, and compiling and printing various documents for briefings and reviews
- Helped large numbers of customers every day with a positive attitude and focus on customer satisfaction
- Participated in team meetings and training sessions to stay informed about updates and changes
- Provided primary customer support to internal and external customers
Security Officer
Allied Universal & Security, DC Public Schools
Washington, DC
06.2016 - 05.2018
- Checked identification of people entering and exiting facility to eliminate unauthorized visitors
- Perform security walk through of school premises, in accordance with assigned daily schedule and as directed
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain a safe environment
Special Police Officer
Watkins Security
Washington, DC
04.2016 - 06.2016
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Controlled access to property to secure facility and grounds from unauthorized entry
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents
Barista Shift Lead
Starbucks Coffee
Washington, DC
08.2010 - 04.2016
- Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Recognize and reinforces individual and team accomplishments by using existing organizational methods
- Maintain calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
Security Officer
Blueline Security Services
Landover, MD
09.2015 - 03.2016
- Secured premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points and permitting entry
- Reported suspicious activities and persons to law enforcement
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
Customer Service Representative
Primerica
Gaithersburg, MD
08.2014 - 09.2015
- Updated account information to maintain customer records
- Answered the constant flow of customer calls with minimal waiting times
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
B.S - Criminal Justice
North Carolina Agricultural and Technical State University
06.2013
High School Diploma -
Washington Mathematics Science and Technology Public Charter School
06.2012
Skills
- Team leadership and Supervision
- File and records management
- Surveillance
- Conflict resolution skills
- Staff training and Development
- Data logging and incident reporting
- Emergency Dispatch Communication
- MS Office Suite
Certification
- CompTIA ITF +, 01/01/23
- CPR AMERICAN RED CROSS, 03/01/24
Timeline
Correctional Officer/ Command Center Operator
DC Department of Corrections
05.2018 - Current
Administrative Service Representative
George Washington Faculty & Associates
04.2017 - 05.2018
Security Officer
Allied Universal & Security, DC Public Schools
06.2016 - 05.2018
Special Police Officer
Watkins Security
04.2016 - 06.2016
Security Officer
Blueline Security Services
09.2015 - 03.2016
Customer Service Representative
Primerica
08.2014 - 09.2015
Barista Shift Lead
Starbucks Coffee
08.2010 - 04.2016
B.S - Criminal Justice
North Carolina Agricultural and Technical State University
High School Diploma -
Washington Mathematics Science and Technology Public Charter School
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