Amber Green
Detroit,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assembly Production Operator
Chrysler FCA Assembly Plant
Detroit , MI
02.2021 - 03.2022
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled compressors using Work Center Instructions (WCI), Piping and Instrumentation instructions (P and I), Wiring Diagram (WD), Bill of Material (BOM) and assembly drawings.
- Followed outlined specifications to implement assembly plans.
- Obtained appropriate tooling and fixtures for each assembly job.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Maintained neat, clean and safe workspace to avoid hazards and increase safety by 100%
Call Center Agent
Concentrix
Farmington , MI
12.2019 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Entered customer information into customized computer system with their systems to document and organize client records.
- Resolved over 200 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Assisted over 10 customers in average of 20 minute's by answering questions, responding to inquiries and handling telephone requests.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
House Keeper
Beaumont Hospital
Farmington Hills , MI
01.2018 - 12.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Maintained neat, clean and safe workspace to avoid hazards and increase safety by 100%
Crew Member
Mcdonald's
Oak Park , MI
06.2018 - 02.2019
- Verify that prepared food meets requirements for quality and quantity
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Measure ingredients required for specific food items being prepared
- Take food and drink orders and receive payment from customers
- Cook exact number of items ordered by each customer, working on several different orders simultaneously
- Order and take delivery of supplies
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases for more than 5 years.
- Serve orders to customers at windows, counters, or tables
- Prepare and serve beverages such as coffee and fountain drinks
- Pre-cook items such as bacon, to prepare them for later use., Auntie Anne's
- Maintain sanitation, health, and safety standards in work areas
- Measure ingredients required for specific food items being prepared
- Maintained neat, clean and safe workspace to avoid hazards and increase safety by 100%
Packager
American Jetway Corporation
Detroit , MI
08.2017 - 01.2018
- Record product, packaging, and order information on specified forms and records
- Examine and inspect containers, materials, and products to ensure that packing specifications are met
- Mark and label containers, container tags, or products, using marking tools
- Load materials and products into package processing equipment
- Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
- Assemble, line, and pad cartons, crates, and containers, using hand tools
- Seal containers or materials, using glues, fasteners, nails, and hand tools.
- Reviewed orders by inspecting labeling, packaging and contents.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Maintained neat, clean and safe workspace to avoid hazards and increase safety by 100%
Education
High School Diploma -
Oak Park High School
Oak Park, MI06.2018
Skills
- Call Documentation
- Call Transfers
- OSHA Standards
- Customer Support
- Strong Telephone Etiquette
- Website Navigation
- Team Goals
- Conflict resolution
- Good listening skills
- Active Listening
- MS Office
- Computer proficiency
Accomplishments
- Resolved assembly problems by altering dimensions to meet specifications.
Graduated Highschool 2018, some college experience within the healthcare field.
Timeline
Assembly Production Operator
Chrysler FCA Assembly Plant
02.2021 - 03.2022
Call Center Agent
Concentrix
12.2019 - 01.2021
Crew Member
Mcdonald's
06.2018 - 02.2019
House Keeper
Beaumont Hospital
01.2018 - 12.2019
Packager
American Jetway Corporation
08.2017 - 01.2018
High School Diploma -
Oak Park High School
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