Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Amber Green

Enola,Pennsylvania

Summary

Knowledgeable and dedicated customer service professional with extensive experience in healthcare,customer service,food & beverage and hotel hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Intuit QuickBooks Training
Harrisburg, PA
05.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Updated account information to maintain customer records.
  • Processed customer adjustments to maintain financial accounts.

Customer Service Representative

Lifeworks
Harrisburg , PA
02.2022 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Administrative Assistant

SEIU Healthcare Pennsylvania
Harrisburg, PA
12.2020 - 03.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Performed research to collect and record industry data.

Front Office Manager

Staybridge Suites Hotel
04.2018 - 01.2019
  • Greeting guests upon their arrival
  • Providing world class customer service by pre-registration and registration duties for incoming guests at hotels
  • Checking guests in and out, makes room reservations and track and report room statuses and rates Resolving customer issues and concerns professionally using effective customer service techniques
  • Also, taking payments for rooms, hotel packages, and groups
  • Making the weekly schedule for Front Office Employees Training as a team leader for new incoming employees Handling payment transfers

Guest Services Agent/Loyalty Champion

Holiday Inn Harrisburg/Hershey
Grantville, PA
12.2017 - 04.2018
  • Greeting guests upon their arrival
  • Providing world class customer service by pre-registration and registration duties for incoming guests at hotels
  • Checking guests in and out, makes room reservations and track and report room statuses and rates Resolving customer issues and concerns professionally using effective customer service techniques
  • Also, taking payments for rooms, hotel packages, and groups.

Guest Services Agent

Red Lion Hotel
Harrisburg, PA
04.2015 - 10.2017
  • Greeted guests upon their arrival
  • Received payments on group accounts
  • Answered telephones; and handling customer’s questions/concerns/complaints
  • Making room reservations and checking in guests.

Assistant Living Caregiver

Home To Stay
Harrisburg, PA
04.2015 - 05.2017
  • Assisted patients in activities of daily living and provide basic routine care Assisted in eating, bathing, brushing teeth, giving medicine, changing dressing Checked a patient's temperature and pulse rate and helping with artificial limbs or walking aids
  • Answered telephones; and handling questions/concerns/complaints.

Dialysis Technician

Fresenius Medical Care
Harrisburg, PA
05.2015 - 10.2016
  • Set up and operates hemodialysis machines Checked patients’ vitals and reporting to assigned charge nurses on any findings and complications Assisted with phone calls and answering questions to charge nurses about the patient.

Room Service

Sheraton Harrisburg/Hershey
Harrisburg, PA
10.2011 - 08.2014
  • Performed cashier duties, order-taking and assistance, order and bill transactions Cleaned and stocking rotated inventory regularly
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Education

General Business Studies

Harrisburg Area Community College

High School Diploma - undefined

Lower Dauphin High School

Skills

  • Related Skills:
  • Working with Microsoft Office software applications
  • Paying attention to detail and punctually
  • Ability to work with others both individually and group settings
  • Customer Service skills
  • Superior written and spoken communication skills
  • Working effectively under tight deadlines
  • Cash-handling experience
  • Courteous with Strong Service Mindset
  • Call Documentation
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Customer Service and Assistance
  • Call Transfers
  • Answering Customer Questions
  • Cash Register Operations
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

Intuit QuickBooks Training
05.2022 - Current

Customer Service Representative

Lifeworks
02.2022 - 04.2022

Administrative Assistant

SEIU Healthcare Pennsylvania
12.2020 - 03.2021

Front Office Manager

Staybridge Suites Hotel
04.2018 - 01.2019

Guest Services Agent/Loyalty Champion

Holiday Inn Harrisburg/Hershey
12.2017 - 04.2018

Dialysis Technician

Fresenius Medical Care
05.2015 - 10.2016

Guest Services Agent

Red Lion Hotel
04.2015 - 10.2017

Assistant Living Caregiver

Home To Stay
04.2015 - 05.2017

Room Service

Sheraton Harrisburg/Hershey
10.2011 - 08.2014

General Business Studies

Harrisburg Area Community College

High School Diploma - undefined

Lower Dauphin High School

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