Amber Green
Loretto,TN
Summary
Engaging and personable with the ability to increase business opportunities through outstanding content delivery, effective communication skills and a dedication to customers. Results-focused specialist offering fifteen years of experience and demonstrated record of achievement in sales and customer relations. Adept at expanding current customer accounts through proactive and diligent servicing while creating an optimal customer experience.
Overview
14
14
years of professional experience
Work History
Closing Specialist
Farm Credit Mid-America
03.2021 - Current
- Specialist that communicates effectively and brings a positive customer experience by delivering timely and quality work to internal and external parties
- Delivers complex data and information in a seamless manner where all contacts understand
- Proficient in selling products to customers that will benefit them and their operation
- Compliant with all regulatory requirements and delivers an extraordinary customer experience from loan approval to loan certification
- Coordinates with all peers to accommodate customer needs and ensure sufficient coverage between all roles in the marketplace
Account Manager
Landmark Ceramics
03.2016 - 03.2021
- Logical account manager offering 5 years of expertise in building partnerships, retaining key accounts and enhancing profit channels
- Strong leader with proficiency in growing professional network, influencing decision-makers and devising strategies
- Collaborative team leader offering robust background in customer relationship management
- Served as liaison between clients and account executives to resolve issues effectively
- Trained and coached a team of 4 customer service representatives focused on servicing distribution accounts
Lead Recruiter
Resource Manufacturing
08.2015 - 03.2016
- Trained junior recruiters with onboarding and interview strategies
- Oversaw full cycle recruiting for 20-30 vacancies per quarter
- Developed and managed pipeline for experienced candidates
- Gathered, modeled, and reported on recruitment and candidate metrics
- Discussed all employment aspects with prospective employees, including tasks, compensation and policies, to promote clarity upon hire
- Developed and submitted key performance indicator reports with status updates and improvement recommendations
Technical Business Analyst
Vertafore Inc.
02.2013 - 05.2015
- Managed technical integration, systems support, and program management
- Provided technical troubleshooting and problem solving for clients with installed equipment/system issues
- Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond
- Identified sales opportunities by assessing the environment and devising and implementing winning strategy
- Attended trade shows and seminars to promote products and learn about industry developments
Personal Banker
Regions Financial Corp
11.2010 - 01.2013
- Created innovative financial solutions to meet customer needs and provide competitive edge
- Conducted detailed financial reviews for business clients to sell appropriate products to fit client’s needs
- Performed vault duties to handle large deposits of up to $10,000 and distribute currency to coworkers
- Trained and supported three sales associates and cross-trained five tellers to improve customer satisfaction
- Networked to increase client base and encourage existing clients to expand financial portfolios
Education
MBA - General Management & Leadership
Cumberland University
Lebanon, TN05.2025
Bachelor of Science - Education
Middle Tennessee State University
Murfreesboro, TN08.2008
Skills
- Account Management
- Content creation
- Analytics
- Strategic Planning
- Proficiency with CRM
- Optimizing processes
- Client relationship management
- Client relations
- Deadline oriented
- Compliance awareness
- Title examination
- Business process modeling
Timeline
Closing Specialist
Farm Credit Mid-America
03.2021 - Current
Account Manager
Landmark Ceramics
03.2016 - 03.2021
Lead Recruiter
Resource Manufacturing
08.2015 - 03.2016
Technical Business Analyst
Vertafore Inc.
02.2013 - 05.2015
Personal Banker
Regions Financial Corp
11.2010 - 01.2013
MBA - General Management & Leadership
Cumberland University
Bachelor of Science - Education
Middle Tennessee State University
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