Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Green

Felton,DE

Summary

Professional, experienced healthcare assistant equipped to support physical therapy. Strong background in patient care, therapeutic exercise programs, and rehabilitation techniques. Excellent team collaborator with consistent focus on achieving optimal patient outcomes and adaptable to changing needs. Skilled in therapeutic interventions, patient communication, and documentation. Reliable and driven to contribute positively to patient recovery and wellness.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Patient Access Specialist

Bayhealth Hospital, Kent Campus
11.2023 - Current
  • Streamline patient registration processes to enhance efficiency and reduce wait times.
  • Collaborate with healthcare providers to ensure accurate insurance verification and eligibility checks.
  • Train new staff on patient access protocols and software systems, improving team performance.
  • Implement quality assurance measures to maintain compliance with regulatory requirements.
  • Develop and maintain positive relationships with patients, addressing concerns and inquiries effectively.
  • Maintain patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
  • Handle sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Collect and validate patient demographics and insurance information.
  • Contribute to a positive work environment through effective teamwork and communication with colleagues.
  • Prepare patient identification band and complete admissions papers.
  • Improve overall department performance metrics through consistent adherence to established protocols and procedures.
  • Increase accuracy in patient record-keeping through diligent data entry and regular database maintenance.
  • Stay calm under pressure to and successfully deal with difficult situations.

Chiropractic Assistant

Excelsia Injury Care
10.2023 - Current
  • Assist patients with scheduling appointments and managing intake forms.
  • Maintain cleanliness and organization of treatment areas and equipment.
  • Teach and supervise patient's exercises and stretches as part of the chiropractor's treatment plan.
  • Collaborate with team members to improve patient flow and service quality.
  • Answer phones to respond to customer questions, provide information and schedule appointments.
  • Develop strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Maintain strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Promote a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
  • Demonstrate proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
  • Assist chiropractors with patient care, ensuring accurate documentation and treatment plans.
  • Increase patient retention through exceptional customer service and follow-up communications.

Chiropractic Assistant

Delmarva Injury Care
05.2021 - 05.2022
  • Maintained cleanliness and organization of treatment areas and equipment.
  • Supported the chiropractor during patient evaluations and treatments.
  • Handled insurance verification and patient billing inquiries efficiently.
  • Learned office procedures, including electronic health record management systems.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
  • Facilitated welcoming clinic environment, contributing to positive patient experiences through attentive service.
  • Enhanced patient comfort and readiness for adjustments by efficiently preparing treatment areas and equipment.
  • Improved patient understanding and engagement with treatment plans by providing clear, empathetic explanations.

Physical Therapist Assistant

Genesis HealthCare
08.2016 - 11.2017
  • Provided exceptional patient care in their home by closely following Physical Therapist's recommendations and adapting treatments accordingly.
  • Collaborated effectively with Physical Therapists to develop evidence-based treatment plans tailored to each patient''s unique requirements.
  • Empowered patients to take an active role in their rehabilitation by providing education on injury prevention strategies and self-management techniques.
  • Cultivated positive relationships with patients and families through empathy, active listening skills, and effective communication methods.
  • Educated patients and families on home exercise programs, fostering self-sufficiency in managing their conditions.
  • Documented patient progress and maintained accurate records for compliance and quality assurance.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
  • Implemented fall prevention strategies for elderly clients at increased risk of injury due to balance impairments.
  • Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
  • Assisted patients with daily living activities to enhance mobility and overall well-being.
  • Stayed current with industry best practices through ongoing professional development opportunities such as continuing education courses.
  • Facilitated improved quality of life for patients, utilizing manual techniques, therapeutic exercises, and assistive devices when necessary.

Physical Therapist Assistant

ATI Physical Therapy
11.2010 - 08.2016
  • Assisted in evaluating patients' progress, adjusting therapy techniques as needed.
  • Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
  • Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
  • Adapted exercises to suit varied ages and abilities for personalized patient care.
  • Increased patient compliance with home exercise programs by providing clear instructions, demonstrations, and printed materials for reference.
  • Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
  • Ensured accurate documentation of all patient interventions, progress notes, and billing information in electronic medical records.
  • Assisted in reducing patient pain levels through targeted massage therapy, heat/cold treatments, and electrical stimulation.
  • Promoted faster recovery for post-surgical patients with tailored stretching and strengthening exercises.
  • Assisted athletes in their return to sport activities through sport-specific training programs targeting agility, endurance, power, speed development.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of physical therapy assistance.
  • Communicated with physicians to provide updates on patient care.
  • Improved patient mobility using passive and active therapeutic exercises.
  • Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
  • Contributed to overall clinic efficiency by assisting with equipment setup, inventory management, and patient scheduling as needed.
  • Facilitated aquatic therapy sessions for patients with joint pain or limited mobility due to arthritis or other chronic conditions.
  • Contributed to positive and healing environment, offering emotional support to patients during challenging treatments.
  • Improved patient satisfaction through attentive care and effective communication about treatment plans.
  • Adapted therapy techniques to meet unique needs of pediatric and elderly patients, enhancing patient trust and comfort.
  • Monitored patient progress and reported changes to physical therapist.
  • Created and oversaw fundraisers for the ATI Foundation in order to support local individuals with health-related needs.
  • Created and managed the Physical Therapy Aides' schedules for the clinic.

Education

Allied Health Management

Wilmington University
Georgetown, DE

Associate of Science - Physical Therapist Assistant

Delaware Technical And Community College
Georgetown

Skills

  • Post-surgical rehabilitation

  • Orthopedic rehabilitation

  • Gait training

  • Therapeutic exercises

  • Patient education

  • HIPAA requirements

  • Joint mobilization

  • Soft tissue mobilization

  • Adaptive equipment training

  • Body mechanics instruction

Certification

Certified in BLS- CPR and AED in 2025

Timeline

Patient Access Specialist

Bayhealth Hospital, Kent Campus
11.2023 - Current

Chiropractic Assistant

Excelsia Injury Care
10.2023 - Current

Chiropractic Assistant

Delmarva Injury Care
05.2021 - 05.2022

Physical Therapist Assistant

Genesis HealthCare
08.2016 - 11.2017

Physical Therapist Assistant

ATI Physical Therapy
11.2010 - 08.2016

Allied Health Management

Wilmington University

Associate of Science - Physical Therapist Assistant

Delaware Technical And Community College

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