Amber Greene

Customer Service, Sales

Smithville Auto Parts

Jun - Current

Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
Utilized strong organizational skills to maintain a clean and welcoming store environment that enhanced the overall shopping experience for customers.
Boosted sales through effective product recommendations tailored to individual customer needs.
Conducted regular audits of cash registers, ensuring accuracy in daily financial transactions and minimizing discrepancies.
Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
Contributed to positive team atmosphere by actively supporting colleagues during peak times or absences.
Assisted in inventory management tasks, ensuring accurate stock levels for optimal store performance.
Increased repeat business by creating welcoming store environment and engaging customers in meaningful conversations.
Maintained cleanliness and organization of sales floor, creating pleasant shopping environment.
Managed high call volume while maintaining a professional and friendly demeanor with all customers.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
Increased average transaction value with strategic upselling techniques aimed at meeting customer needs.
Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
Collaborated with cross-functional teams to plan and execute promotional events, driving increased foot traffic and revenue for the store.