Organized and dedicated with proven track record of providing exceptional customer service with a kind and gentle passion for helping others in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks and client needs. Self-motivated work ethic to perform effectively in independent or team environments with over 10 years of experience in healthcare and administrative work.
Hi, I’m
AMBER GREENFIELD
Spokane,WA
Summary
Overview
11
years of professional experience
Work History
CovenirbpoPlano, TX
Customer Care Analyst
06.2023 - Current
Job overview
- Skilled at working independently and collaboratively in a remote team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Advised customers on required information for claim submissions to progress applications.
Sunshine Home Health
Intake and Referral Specialist
11.2022 - 07.2023
Job overview
- Performed client interviews to complete initial intake and eligibility determination including insurance authorization.
- Entering data into federal databases, reviewing client files, and ensuring all documentation, including supportive documents are in file.
- Established and maintained partnerships with other service providers, and provided program overviews and referrals.
- Record data, assign clinicians, advocate for patient services, and manage 50+ employees schedules.
- Increased company census.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Linked families to relevant community support to meet non-medical needs.
Providence St Joseph's Care Center
Certified Occupational Therapist Assistant
11.2018 - 11.2021
Job overview
- Demonstrate excellent time management with scheduling weekly appointments including drive time/patient time and maintaining 90% productivity.
- On site and on time skilled documentation.
- Ordering adaptive equipment through vendors.
- Carrying out treatment plans and providing education to patient, family, and multidisciplinary team members.
- Implementing and carrying out treatment plans, monitoring progress through weekly progress reports and assessments through computer systems.
- Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life.
- Supported facility with administrative tasks such as scheduling. appointments, mailing correspondence and answering telephone calls.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
Assured Home Health
Home Health Certified Occupational Therapist Asst
04.2018 - 11.2018
Job overview
- Cross-collaborate with large multidisciplinary teams to provide and implement services using evidence-based practices.
- Established changes in patients living environment to accommodate their lifestyle/disability.
- Suggest skills that aid clients in reacquiring lost skills.
- Performed assessments and client-oriented treatment plans for rehabilitation.
- Created progress notes and daily documentation adhering to all guidelines.
- Listens to patients/clients and analyzes problems to offer a prompt resolution.
- Scheduling and administrative work managing personal schedule.
Infinity Rehab
Certified Occupational Therapist Assistant
08.2012 - 05.2018
Job overview
- Modifying environment and adapting tasks for safety
- Providing education and training with all multidisciplinary team members including clients and family members
- Managed a caseload of 8 clients daily, Implementing and initiating treatment plans, monitoring progress and completing progress reports/daily reports with precise and skilled documentation.
- Educated and Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life.
- Performed the ordering adaptive equipment through vendors and scheduling outpatient visits.
Education
Utah State UniversityLogan, UT
Certified Remote Work Professional- Certificate
2022
University Overview
Indian Hills Community College
Associate of Applied Science
08.2012
University Overview
Indian Hills Community CollegeOttumwa, IA
Associate of Arts
08.2010
University Overview
Skills
- Certified Remote Work Professional
- Patient Data Management Systems
- HIPAA Regulations
- Referral Verification
- Medical Terminology
- Patient Scheduling
- Vocational Education
- Administrative Support
- Patient and Family Interaction
- Creative Solutions
- Confidential Records Management
Quote
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Timeline
Customer Care Analyst
Covenirbpo
06.2023 - Current
Intake and Referral Specialist
Sunshine Home Health
11.2022 - 07.2023
Certified Occupational Therapist Assistant
Providence St Joseph's Care Center
11.2018 - 11.2021
Home Health Certified Occupational Therapist Asst
Assured Home Health
04.2018 - 11.2018
Certified Occupational Therapist Assistant
Infinity Rehab
08.2012 - 05.2018
Utah State University
Certified Remote Work Professional- Certificate
Indian Hills Community College
Associate of Applied Science
Indian Hills Community College
Associate of Arts