Amber Greenslate
Customer Service Representative
Ozark,MO
Summary
A passionate customer service representative who possesses top-notch skills in verbal and written communication, active listening skills as well as analytical problem-solving abilities. Provide customized solutions to meet the customers' needs and build long-term customer loyalty through service-oriented behavior. Every day, it is essential to provide clients with quality service through attentive listening, empathy, promptness, and a smile.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Delivery Driver
Independent Courier
10.2018 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Worked overnight shifts during peak periods to meet coverage needs.
Office Manager
Jeff Likes Clean Windows And Gutters, LLC
12.2021 - 03.2022
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coordinated special projects and managed schedules.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
TTEC
11.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Hospital Billing Specialist
Cox Hospital
Springfield, MO
2010.05 - 2016.09
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted claims based upon established accounts receivable schedules and terms.
- Performed targeted collections on past due accounts aged over 90 days.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
Education
BBA - Business Marketing
American Public University
Online06.2025
BBA - Business Technology
Ozark Technical Community College
Springfield, MO 09.2007 - 11.2008
Skills
- Data Entry and Maintenance
- Critical Thinking
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Call Volume and Quality Metrics
- Patient and Empathetic
- Skilled in Microsoft Office
- Customer Account Management
- Medical Billing and Collections
- Error Revision
- Claim Processing
- Medical Transport Billing
- Diagnostic Codes
- Spreadsheet Tracking
- Patient Correspondence
- Electronic Health Records Systems
- Inputting Claims
- 10-Key Data Entry
- Insurance Claim Requirements
- Submitting Insurance Documents
- Microsoft Office 365
- Electronic Document Management System
- Physician Interaction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Office Manager
Jeff Likes Clean Windows And Gutters, LLC
12.2021 - 03.2022
Customer Service Representative
TTEC
11.2020 - 02.2021
Delivery Driver
Independent Courier
10.2018 - Current
Hospital Billing Specialist
Cox Hospital
2010.05 - 2016.09
BBA - Business Technology
Ozark Technical Community College
09.2007 - 11.2008
BBA - Business Marketing
American Public University
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