Amber Greenwood
Inglewood,USA
Summary
Dedicated and results-driven marketing and communications professional seeking a position as a Marketing/PR Assistant. Offering a strong background in customer service, public relations, social media management, and communications, with the goal of contributing to an organization’s growth and success.
Overview
14
14
years of professional experience
Work History
Retail Sales Supervisor
Steve Madden
08.2017 - Current
- Provided exceptional customer service, answering product inquiries, processing orders, and resolving complaints.
- Maintained accurate records of customer interactions and transactions, ensuring high-quality service.
- Promoted store sales, products, and promotions, contributing to a 10% increase in sales during peak periods.
- Prepared sales slips and contracts, ensuring proper documentation for all transactions.
Claims Processor
Automobile Club of Southern California
06.2023 - 07.2025
- Organized and maintained office filing systems, ensuring accuracy and efficient document retrieval.
- Updated and maintained insurance claims records, ensuring timely and accurate processing.
- Executed administrative duties, providing support to the department and assisting in daily operations.
- Monitored the condition of office equipment and arranged for repairs or maintenance as needed.
- Managed inventory of office supplies, placing orders and ensuring stock levels were sufficient.
- Facilitated communication between office staff, field representatives, vendors, and members/customers.
- Performed additional duties, including handling confidential claims-related information.
Senior Insurance Service Representative
Automobile Club of Southern California
05.2022 - 06.2023
- Maintained and serviced insurance policies, ensuring accuracy and efficiency.
- Acted as interim supervisor in the absence of the IBM, overseeing day-to-day team operations.
- Verified new business applications and processed insurance and membership payments.
- Updated and maintained electronic member information, ensuring all records were current and accurate.
- Managed filing systems and performed typing and administrative tasks as needed.
Social Media Coordinator
Greenhouse Productionz
09.2020 - 09.2022
- Managed social media accounts for artist Jace Heyman, increasing follower engagement by 20%.
- Developed and implemented content strategies to enhance online presence.
- Analyzed social media analytics to measure growth and adjust content for optimal engagement.
Insurance Service Representative
Automobile Club of Southern California
08.2019 - 05.2022
- Maintained and serviced insurance policies, verifying applications and ensuring correct information.
- Processed insurance and membership payments and updated member records.
- Provided excellent customer service by responding promptly to member inquiries.
- Maintained filing systems and performed administrative tasks to ensure smooth office operations.
Insurance Salesclerk
Automobile Club of Southern California
06.2019 - 08.2019
- Managed office files, ensuring all documents were classified, organized, and easily retrievable.
- Processed credits and payments, reconciled checks, cash, and related paperwork.
- Tracked and reported payments, bills, and credits, ensuring all records were accurate.
- Maintained office inventory, ordering supplies and distributing mail as needed.
- Supported administrative functions such as preparing departmental reports and handling inquiries.
Bank Teller
Priority One Credit Union
05.2018 - 05.2019
- Processed financial transactions, balanced daily cash drawers, and provided banking services.
- Built strong relationships with clients, addressing questions, concerns, and offering financial product recommendations.
- Demonstrated strong sales skills, educating clients on bank products and services, improving customer engagement.
- Ensured compliance with all legal, regulatory, and security procedures in daily operations.
Cash Lead
Angl
04.2016 - 08.2017
- Led a team to meet sales targets, maintained inventory, and provided customer service during busy hours.
- Managed cash register operations, including balancing cash drawers and making deposits.
- Trained new employees on sales techniques, store policies, and security practices.
- Developed department goals and implemented processes to streamline daily operations.
PR Intern
Period Media
08.2016 - 01.2017
- Provided administrative support, including document preparation, proofreading, and scheduling.
- Assisted with client communications, including contacting bloggers and managing media lists.
- Maintained company records and ensured the smooth operation of the office’s day-to-day activities.
- Contributed to media outreach for events, enhancing company visibility and brand awareness.
Keyholder
Journey’s
10.2015 - 06.2016
- Supervised employees and ensured excellent customer service by directing staff to meet sales and operational goals.
- Managed cash register operations, performed audits, and balanced drawers.
- Implemented security protocols to reduce theft and loss.
- Assisted in opening and closing the store, including handling deposits and inventory control.
Sales Associate
Macy’s
06.2012 - 10.2015
- Assisted customers in selecting merchandise, processed transactions, and maintained an organized sales floor.
- Kept records of customer interactions and followed up on inquiries or complaints.
- Provided accurate information about store policies, promotions, and product availability.
- Contributed to meeting store sales goals through strong product knowledge and exceptional customer service.
Seasonal Sales Supervisor
Macy’s
10.2014 - 01.2015
- Managed store operations during peak season, overseeing sales associates and ensuring excellent customer service.
- Developed and implemented staffing schedules, training plans, and performance evaluations.
- Addressed customer complaints and concerns, ensuring timely resolutions and customer satisfaction.
- Monitored sales performance and adjusted strategies to increase sales volume.
Education
Master of Science - Digital Media
University of Southern California
Los Angeles, CA12-2027
Bachelor of Arts - Communications (Public Relations & Advertising), Social Media Marketing Minor
California State University, Los Angeles
Los Angeles, CA05.2019
Associate of Arts - Communications
West Los Angeles College
Culver City, CA05.2016
High School Diploma -
Fredrick K.C. Price III School
Los Angeles, CATimeline
Claims Processor
Automobile Club of Southern California
06.2023 - 07.2025
Senior Insurance Service Representative
Automobile Club of Southern California
05.2022 - 06.2023
Social Media Coordinator
Greenhouse Productionz
09.2020 - 09.2022
Insurance Service Representative
Automobile Club of Southern California
08.2019 - 05.2022
Insurance Salesclerk
Automobile Club of Southern California
06.2019 - 08.2019
Bank Teller
Priority One Credit Union
05.2018 - 05.2019
Retail Sales Supervisor
Steve Madden
08.2017 - Current
PR Intern
Period Media
08.2016 - 01.2017
Cash Lead
Angl
04.2016 - 08.2017
Keyholder
Journey’s
10.2015 - 06.2016
Seasonal Sales Supervisor
Macy’s
10.2014 - 01.2015
Sales Associate
Macy’s
06.2012 - 10.2015
Master of Science - Digital Media
University of Southern California
Bachelor of Arts - Communications (Public Relations & Advertising), Social Media Marketing Minor
California State University, Los Angeles
Associate of Arts - Communications
West Los Angeles College
High School Diploma -
Fredrick K.C. Price III School