Amber Greenwood
Fort Wayne,IN
Summary
Results-driven Member Specialist and Adaptive Coordinator offering high-level support to staff and customers. Adept in effectively managing multiple projects, schedules, and procedures to ensure a smooth running business.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Adaptive Coordinator
YMCA of Greater Fort Wayne
11.2018 - Current
- Increased sales by 10% through activities.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Marketing, Promoting, and Public relations duties.
- Planned, administered, and controlled budgets to maintain accurate financial records and produce financial reports.
- Managed company schedule to coordinate calendar and arrange travel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Attended events to promote Adaptive programs.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Membership Enrollment Specialist
YMCA of Greater Fort Wayne
02.2021 - Current
- Managed over 50 customer calls per day with friendly and excellent service while listening to their needs and stories.
- Performed as Manager on duty when needed.
- Understood and thoroughly explained services provided to customers and potential customers.
- Overseen Financial assistance, insurance, and Annual campaign donations
- Trained incoming employees.
- Conduct background checks.
- Conflict resolution.
- Increased sales by 10% with new enrollment accounts and services.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
Membership Service Representative
Jorgensen Family YMCA of Greater
11.2018 - 02.2021
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Welcome guests and listen to their stories
- Cultivated a loyal member base through events and promotion of members-only services.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Led tours of the facility to show prospects amenities and other benefits of membership.
- Created successful sales presentations to highlight membership, overcome objections, and close sales.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
Operations Executive
God’s Whisper of Hope
01.2016 - 09.2018
- Attended community events
- Managed 25 to 50 calls per day.
- Donated to local organizations
- Gathered resources and dispersed them
- Made community connections.
- Collaborated on operational support tasks to achieve a common goal.
- Efficiently and effectively identified and solved all problems that impacted the direction of the business.
- Oversaw projects to help goals, tasks, and milestones align with organizational strategy.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
Pub Manager
Entertainment Enterprise
11.2012 - 11.2015
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out the cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions to increase sales by 10%.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items a,nd sanitizing equipment to adhere to health department standards.
Janitorial Supervisor
Enterprise Cleaning
03.2010 - 10.2012
- Managed and maintained inventory while controlling expenses
- Trained staff on the safe operation of cleaning equipment, tools, devices, and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff, and the environment.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage a smooth flow of housekeeping operations.
- Distributed supplies and goods to staff at the beginning of the shift to manage inventory and maintain proper supplies while controlling expenses.
- Conducted or assisted with screening and hiring job applicants, training employees, and administering performance reviews to maintain an adequate and qualified workforce.
- Supervised a team of housekeeping and janitorial workers to meet the highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
Certified Patient Care Technician
Fresenius Dialysis Center/Luthren Hospital
01.2006 - 02.2010
- Addressed patient and family's immediate needs and concerns by acknowledging and providing the required attention.
- Collected and transported specimens to prepare for lab testing.
- Provided care for patients based on physical, psychological, educational, and safety criteria,
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained a clean and safe environment to promote patient safety and comfort.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Documented patient information and care activities in electronic health records.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Server Shift Leader
Ryan’s Steakhouse
02.2000 - 10.2006
- Guided incoming staff on the company’s policies, and customer satisfaction.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers to increase sales by 10%.
- Oversaw daily operations of the service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, and addressing product availability issues and other communication concerns.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Maintained a clean and organized dining area to create a pleasant and welcoming atmosphere for customers.
Education
BBA - Business Administration and Management
Huntington University
Huntington, IN04.2023
Skills
- Relationship building
- Troubleshooting
- Training
- Management & Leadership
- ADP & Advanced MS Office Suite knowledge
- Coordination
- Conflict resolution
- Critical Thinking
- Statistics
- Premium Calculations
- Administrative Support
- Data Entry Skills
Certification
AED Certification
First Aid Certification
CPCT/A
CPR Certification
Oxygen Certification
Leadership Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“I can endure all these things through the power of the one who gives me strength.”
Philippians 4:13
Timeline
Membership Enrollment Specialist
YMCA of Greater Fort Wayne
02.2021 - Current
Adaptive Coordinator
YMCA of Greater Fort Wayne
11.2018 - Current
Membership Service Representative
Jorgensen Family YMCA of Greater
11.2018 - 02.2021
Operations Executive
God’s Whisper of Hope
01.2016 - 09.2018
Pub Manager
Entertainment Enterprise
11.2012 - 11.2015
Janitorial Supervisor
Enterprise Cleaning
03.2010 - 10.2012
Certified Patient Care Technician
Fresenius Dialysis Center/Luthren Hospital
01.2006 - 02.2010
Server Shift Leader
Ryan’s Steakhouse
02.2000 - 10.2006
BBA - Business Administration and Management
Huntington University
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