Amber Gross
Camp Lejeune,NC
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated to pursuing employment options where client care and a positive attitude will make a difference. Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Palms Wellness Center
Jacksonville, NC
01.2024 - Current
- Greeted patients and visitors in a friendly and professional manner.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Registered new patients in accordance with HIPAA guidelines.
- Organized and maintained patient charts with proper classification and filing systems.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Ensured medical records were accurately updated with patient information.
- Conducted drug screening tests using urine and oral samples according to established protocols.
- Organized and maintained records of test results in accordance with applicable regulations.
- Analyzed specimens for drugs or alcohol in accordance with established standards.
- Managed the disposal of hazardous materials associated with specimen collections.
- Coordinating Sliding Scale payments
Patient Services Coordinator
MedStar Health
Bel Air, MD
02.2022 - 09.2023
- Worked with internal care and specialties such as cardiology, orthopedics, and women's health
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Processed referrals for specialty care services as needed.
- Prepared correspondence, reports, memos, and other documents as requested by management staff.
- Answered questions from patients regarding their accounts and billing inquiries.
- Performed data entry into electronic health record system.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Coordinated the release of medical records to third parties upon request.
- Reviewed patient charts prior to physician visit to ensure accuracy.
Cashier
Keyes Creamery
Aberdeen, MD
03.2018 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Trained new team members in cash register operation, stock procedures and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Bachelor of Science - Social Sciences
University of Maryland Global Campus
Adelphi, MD10.2024
Associate of Arts - Psychology
Harford Community College
Bel Air, MD05.2022
High School Diploma -
Harford Technical High School
Bel Air, MD05.2020
Skills
- Appointment Scheduling
- Recording Histories
- Medical Filing
- HIPAA Compliance
- Office Administration
- Patient Intake
- Insurance Verification
- Payment Collection
- Customer Service
- Medicaid/Medicare
- Interpersonal Skills
- Adaptability and Flexibility
- Testing specimens
- Attention to Detail
- Active Listening
- Effective Communication
Certification
- CPR Certified - 2022
- HIPAA Training - 2022
References
Voneice Baskerville-Moore
Previous Coworker, MedStar Health
(302) 312-9778
Tamika Staton
Previous Supervisor, MedStar Health
(443) 693-2958
Megan Keyes
Previous Supervisor, Keyes Creamery
(443) 619-4975
Timeline
Medical Receptionist
Palms Wellness Center
01.2024 - Current
Patient Services Coordinator
MedStar Health
02.2022 - 09.2023
Cashier
Keyes Creamery
03.2018 - 08.2022
Bachelor of Science - Social Sciences
University of Maryland Global Campus
Associate of Arts - Psychology
Harford Community College
High School Diploma -
Harford Technical High School
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