Summary
Overview
Work History
Education
Skills
End Goal
Timeline
Generic
Amber Gross

Amber Gross

Troy

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Medical Front Office Receptionist

Charles Henderson Child Health Center
03.2024 - 08.2025
  • Supported office staff and operational requirements with administrative tasks.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.

Manager on Duty

Trojans' Mexican Grill
02.2023 - 03.2024
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Preschool Director

Collegedale Christian School
08.2014 - 01.2023
  • RECRUITED NEW STUDENTS FOR ADMISSION THROUGH MARKETING AND EVENTS.
  • CONDUCTED INTERVIEW AND HIRING PROCESS OF CLASSROOM PERSONNEL FOR SELECTION OF HIGHLY SKILLED TEACHERS AND STAFF.
  • HIRES AND TRAINED NEW PRESCHOOL EMPLOYEES.
  • ESTABLISHED SCHOOL POLICIES AND COMMUNICATED TO STAFF AND PARENTS FOR WELL-COORDINATED AND HIGH-QUALITY DAILY OPERATIONS.
  • COLLABORATE WITH OTHER ADMINISTRATORS TO ASSESS PROGRAM AND STAFF NEEDS TO DEVELOP COST-EFFECTIVE BUDGETS (2014 TO PRESENT)
  • SUPERVISED TEACHING STAFF AND RESOLVED ISSUES.
  • FURNISHED FACILITY WITH SUPPLIES, EQUIPMENT, FOOD, AND MATERIALS TO FOSTER SOCIAL AND COGNITIVE DEVELOPMENT OF THE STUDENTS.
  • MANAGED PROGRAM PAPERWORK AND CHILD RECORDS TO COMPLY WITH STATE REQUIREMENTS.
  • EXECUTED MARKETING PLAN AND PROMOTED POSITIVE IMAGE TO ACHIEVE 2014-2023 ENROLLMENT GOALS.
  • ADHERED TO BUDGETING GUIDELINES TO SET FINANCIAL GOALS AND MAINTAIN SCHOOL PROFITABILITY.
  • PLANNED AND MONITORED CURRICULUM AND PROGRAM ACTIVITIES AND LIAISED WITH TEACHERS TO CREATE FUN AND ENGAGING LEARNING EXPERIENCES.
  • RESOLVED CONFLICTS AND ADMINISTERED CORRECTIVE ACTION TO FOSTER POSITIVE EXPERIENCES FOR CHILDREN AND STAFF.
  • ENGAGED PARENTS AND FAMILIES TO BUILD POSITIVE RELATIONSHIPS FOR CHILDREN TO THRIVE.

Education

Bachelor of Science - Early Childhood Education

Troy University
Troy, Alabama
08.1994

Associates of Arts - undefined

Wallace Community College
Dothan, Alabama
05.1992

Skills

  • STAFF TRAINING
  • EARLY CHILDHOOD EDUCATION
  • BUDGETING
  • CURRICULUM PLANNING
  • DATA MANAGEMENT
  • CUSTOMER SERVICE
  • TEAMWORK
  • FLEXIBLE & ADAPTIVE
  • FRONT DESK OPERATIONS

End Goal

Seeking employment in a professional atmosphere where my skills can benefit a productive and thriving company.

Timeline

Medical Front Office Receptionist

Charles Henderson Child Health Center
03.2024 - 08.2025

Manager on Duty

Trojans' Mexican Grill
02.2023 - 03.2024

Preschool Director

Collegedale Christian School
08.2014 - 01.2023

Associates of Arts - undefined

Wallace Community College

Bachelor of Science - Early Childhood Education

Troy University

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