Amber Groves
Tacoma,WA
Summary
Enthusiastic Assistant Store Director with experience in retail management. Strengths in planning, attention to detail, excellent organizational skill, team leadership and customer service excellence.
Overview
17
17
years of professional experience
Work History
Assistant Store Director
Safeway
Puyallup, WA
04.2022 - Current
- Track sales on a daily basis.
- Provide guidance, support, and training to staff members.
- Analyzed financial data to identify areas of improvement for the store.
- Increased sales by optimizing in-store promotional strategies.
- Performed weekly audits of stockroom inventory levels (FAR) and restocked shelves when needed.
- Conduct regular team meetings to ensure effective communication between departments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked store inventories and ordered new materials to prevent shortages.
- Fixed displays and other floor setups.
- Resolved customer complaints in a professional manner.
- Monitored the performance of all departments, ensuring they met their goals and objectives.
- Provide great customer service.
Grocery Manager
Albertsons/Safeway
Puyallup, WA
01.2017 - 04.2022
- Organized promotional displays to maximize sales opportunities.
- Delegated work to staff, setting priorities and goals.
- Organized, efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Performed key tasks to promote an inviting grocery store appearance, including properly and effectively stocking shelves, end caps, and building displays.
- Plans and prepares work schedule and assigns employees to specific duties.
- Provide customer service.
- Perform various paperwork including schedule writing, employee evaluation, corrective action plans, product recall and payroll (time and attendance)
- Maintain a clean and safe workplace.
- Work in every department, where needed.
- Responsible for counting OOS (out of stocks)
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
PIC (Person In Charge)
Safeway
Yelm, WA
05.2016 - 12.2016
- Maintained accurate records of employee attendance and performance reviews.
- Collaborated with other departments to coordinate efforts for successful project completion.
- Developed and implemented a high-quality work environment, as measured through employee satisfaction ratings.
- In charge of store in the absence of the Store Director, Assistant Store Director, and Grocery Manager.
- Fill displays and replenishment throughout the store.
- Checker
- Count tills and do till audits.
- Work in every department, where needed.
- Supervise on the sales floor.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Representative
Mondelez International (Nabisco)
Tacoma, WA
03.2007 - 04.2016
- Identified client needs, built relationships, and overcame objections to drive sales.
- Maintaining sales objectives monthly and hitting the goal.
- Selling to all grocery stores, incremental selling opportunities, growing the business while monitoring and managing the territory.
- Develop strong business relationships with store management to provide service and value beyond the customer's expectations.
- Building and creating massive displays.
- Work with customers to ensure sufficient product is ordered to support the ad, shelves, incremental racks, and displays.
- Identified opportunities for cross-selling additional products and services.
- Developed key customer relationships to increase sales.
- Keeping backstock organized and clean.
Education
High School Diploma -
South Kitsap High School
Port Orchard, WA06-2000
Some College (No Degree) - Business Administration And Management, 2000
Olympic College
Bremerton, WABusiness Management, 2002
Tacoma Community College
Tacoma, WASkills
- Task Delegation
- Team Leadership
- Coaching and Mentoring
- Payroll Management
- Work Planning and Prioritization
- Employee Scheduling
- Relationship Building
- Visual Merchandising
- Verbal and Written Communication
- Multitasking and Organization
References
- Simone Appleton 253-576-4407
- Paul Baier 360-271-1263
- Sue Messina 1-818-585-4798
Timeline
Assistant Store Director
Safeway
04.2022 - Current
Grocery Manager
Albertsons/Safeway
01.2017 - 04.2022
PIC (Person In Charge)
Safeway
05.2016 - 12.2016
Sales Representative
Mondelez International (Nabisco)
03.2007 - 04.2016
High School Diploma -
South Kitsap High School
Some College (No Degree) - Business Administration And Management, 2000
Olympic College
Business Management, 2002
Tacoma Community College