Amber Guerena
Redlands,CA
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Sephora USA
Upland , CA
04.2024 - Current
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Trained new employees on store policies, procedures and customer service standards.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided training to new employees on company policies and procedures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored monthly sales and performance reports to support operational planning and strategic decision-making.
- Coached and developed store associates through formal and informal interactions using SLII.
- Oversaw payroll operations.
Interim Assistant Store Manager
Sephora USA
Redlands, CA
01.2022 - 03.2024
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies, procedures, and customer service standards.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coached and developed on behaviors through formal and informal interactions.
- Oversaw payroll operations.
Sales and Service Team Leader
Sephora USA
Rancho Cucamonga, CA
09.2016 - 12.2018
- Trained and educated the team on new products, ingredients, brand stories, and how to sell and use them in their services.
- Attended Sephora's Brand Education Summit conference, where I learned about new launches, products, and best practices on selling through product knowledge.
- Challenged the team on using new and different products, building their confidence, and leading expertise in beauty.
- Assisted with onboarding new hires.
- Listened to customer needs to identify and recommend the best products and services.
- Mentored new employees on customer service, money handling, and organizing strategies to maximize performance, productivity, and team success.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Used excellent verbal and listening skills to engage customers in conversation, and effectively determine needs and requirements.
Beauty Advisor
Sephora USA
Rancho Cucamonga, CA
08.2008 - 12.2016
- Recommended treatment and styling products to customers to meet current needs, or resolve specific concerns.
- Built and deepened productive and positive customer relationships with high-quality service, and a focus on gaining loyalty.
- Applied makeup to achieve desired day-to-day and special event looks.
Education
Esthetician Certification - Esthetics
Riverside City College
Riverside, CA06-2023
Skills
- Team motivation
- Staff training
- Effective customer upselling
- Conflict resolution
- Critical thinking
- Working collaboratively
- Interpersonal skills
- Multitasking
- Reliable and trustworthy
- Payment processing
Timeline
Assistant Store Manager
Sephora USA
04.2024 - Current
Interim Assistant Store Manager
Sephora USA
01.2022 - 03.2024
Sales and Service Team Leader
Sephora USA
09.2016 - 12.2018
Beauty Advisor
Sephora USA
08.2008 - 12.2016
Esthetician Certification - Esthetics
Riverside City College
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