Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Guerrero

Aldan,PA

Summary

Professional in life enrichment with strong team collaboration and results-driven mindset. Skilled in program development, activity planning, and fostering positive environments. Known for adaptability, reliability, and engaging with diverse groups. Focused on enhancing participant well-being and satisfaction. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

11
11
years of professional experience

Work History

Program Manager

Elwyn
09.2021 - Current
  • Oversee daily operations for programs serving individuals with intellectual and developmental disabilities, ensuring compliance with state and federal regulations.
  • Supervise and mentor a team direct support professionals, providing coaching, performance evaluations, and professional development opportunities.
  • Collaborate with interdisciplinary teams to develop individualized support plans (ISPs) tailored to participant goals and needs.
  • Monitor program budgets, manage resources, and implement cost-saving strategies without compromising care quality.
  • Lead quality assurance audits, ensuring adherence to licensing requirements and organizational policies.
  • Establish strong relationships with families, guardians, and external partners to promote community integration and advocacy.

Life Enrichment Assistant

Providence Rehabilitation and Nursing Center
08.2020 - 10.2024
  • Assist with daily assessment, care plans, and MDS.
  • Assist with planning and executing a monthly activity calendar.
  • Facilitated daily living activities for individuals with disabilities, ensuring comfort and safety.
  • Monitored client progress and behavior, providing feedback to families and support teams for continuous improvement.
  • Supported the transition process for new residents by actively involving them in activities, fostering social connections, and providing guidance as needed.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.

Administrative Service Coordinator

Mitsubishi Motors
11.2020 - 09.2021
  • Acts as first contact representative of Mitsubishi Motors by providing excellent customer service.
  • Correctly identifies, collects, and processes insurance and deductibles from customers and may facilitate resolutions of billing issues by liaising with customer’s account.
  • Managed scheduling for executive meetings, optimizing time allocation and resource utilization.
  • Coordinated cross-departmental communication to streamline project workflows and enhance collaboration.
  • Managed customer account inquiries, ensuring timely resolution and enhancing customer satisfaction.

PSA Lead Coordinator

Philadelphia International Airport
07.2018 - 11.2020
  • Acted as a Contact representative of Philadelphia International Airport.
  • Made important announcements and disseminates information to streamline the boarding process.
  • Provided exceptional customer service to passengers, ensuring a smooth travel experience.
  • Coordinated with airline staff to resolve passenger inquiries and issues promptly.
  • Implemented process improvements that enhanced efficiency in passenger flow management.
  • Oversaw daily operations, ensuring compliance with safety regulations and company policies.
  • Mentored junior agents, fostering a collaborative team environment and skill development.

Department Manager

Walmart
06.2014 - 07.2018
  • Successfully managed 20 team members in the Infant Department.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed customer concerns immediately.
  • Provided support to associates and consumers.
  • Led daily operations, ensuring efficient workflow and adherence to company policies.
  • Developed and implemented training programs for new team members, enhancing productivity.
  • Oversaw staff scheduling, improving labor efficiency while maintaining service standards.
  • Managed conflict resolution among team members, fostering a positive work environment.

Education

Certificates -

NCCAP
2024

High School -

Monsignor Bonner & Archbishop Prendergast High School
Upper Darby, PA
06.2009

Skills

  • Problem-solving
  • Project management
  • MS office applications
  • Program leadership
  • Training and development
  • Interpersonal skills
  • Critical thinking
  • Work Planning and Prioritization
  • Social skills development
  • Inclusive practices

Timeline

Program Manager

Elwyn
09.2021 - Current

Administrative Service Coordinator

Mitsubishi Motors
11.2020 - 09.2021

Life Enrichment Assistant

Providence Rehabilitation and Nursing Center
08.2020 - 10.2024

PSA Lead Coordinator

Philadelphia International Airport
07.2018 - 11.2020

Department Manager

Walmart
06.2014 - 07.2018

Certificates -

NCCAP

High School -

Monsignor Bonner & Archbishop Prendergast High School

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