Desired Job Title
LifeguardCashierWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation: Las Vegas, NV
Open to relocation: Yes
Open To Work
Amber Gunn
Las Vegas
Work Preference
Summary
Dependable Customer Service Professional experienced in delivering exceptional service and swiftly addressing concerns. Achieved operational efficiency and customer satisfaction through effective communication and attention to detail. Focused on maintaining accuracy and resolving conflicts in fast-paced retail environments.
Overview
10
10
years of professional experience
Work History
Lifeguard
The Venetian Resort
Las Vegas, NV
01.2025 - Current
- Provided first aid and emergency response during aquatic incidents, ensuring swift resolution.
- Monitored pool area to ensure guest safety and compliance with resort regulations.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Assisted in staff training sessions, sharing knowledge on lifeguard protocols and safety techniques.
- Maintained cleanliness of pool facilities, enhancing overall guest experience and satisfaction.
- Collaborated with team members to uphold high standards of service during peak hours.
- Adapted quickly to changing situations, demonstrating strong problem-solving skills in emergencies.
- Provided friendly customer service to guests and addressed concerns.
Cashier
Walt Disney World Company
Orlando, FL
02.2016 - 01.2019
- Processed transactions accurately using point-of-sale system to enhance customer satisfaction.
- Assisted customers with inquiries and provided product recommendations to improve service experience.
- Maintained clean and organized checkout area, promoting a welcoming environment for guests.
- Collaborated with team members to streamline checkout procedures, reducing wait times during peak hours.
- Resolved customer complaints effectively, ensuring positive experiences and loyalty retention.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Berlin High School
Berlin, CTSkills
- Crisis adaptability
- Customer service
- Team collaboration
- Cash handling
- Time management
- Reliability and punctuality
- Strong communicator
- Verbal communication
- Effective problem-solver
- Leadership qualities
- Strong work ethic
- Oral and written communication
Accomplishments
- Selected as mentor/trainer for new hires.
- Recognized by management for excellent skills and timely responses.
- Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
Languages
English
Native or Bilingual
Spanish
Elementary
Japanese
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
I started working back in 2014. To avoid unnecessary time consumption, of all the places I've worked in the past, I've given just enough information to cover general abilities and over all work ethic. Suffice to say I have over 10 years experience in customer service. This includes 5+ years of monetary experience and consumer relations.
Timeline
Lifeguard
The Venetian Resort
01.2025 - Current
Cashier
Walt Disney World Company
02.2016 - 01.2019
High School Diploma -
Berlin High School