Amber Gutierrez
Grovetown,GA
Summary
Accomplished and energetic Assistant Property Manager with more than 5 years of experience in a fast-paced environment, with excellent customer service experience. I demonstrate exceptional communication skills, and make critical decisions during challenges. I am adaptable with the ability to work independently or with a team. Looking for an opportunity to use my knowledge and experience to help grow and contribute to your company.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Phillips Management Group
08.2022 - Current
- Maintain and supervise a lease renewal's
- Assist the Community Manager in the operation of the development; ability to provide strong leadership when Community Manager is unavailable
- Answer all incoming phone calls and handle accordingly
- Petty cash logs
- Creating and sending out housing packet documents (contract, notice of assignment, payment information)
- Ensure the accurate and efficient completion of lease and application paperwork
- Post rental payments/late fees
- File evictions in a timely manner
- Appear in court hearings
- Create weekly delinquency report with notes
- Work closely with other staff members who work in the property’s office or who may also work in the maintenance area
- Develop marketing strategies to increase traffic
- Develop resident retention plans
- Process tenant application's
- Maintain a positive, productive relationship with tenants
- Update job and market knowledge
Assistant Property Manager
Atlanticville Management
07.2021 - 08.2022
- Assist in ensuring property is rented fullest capacity
- Report on and stay current on market trends to make effective strategy and pricing recommendations to the corporate team
- Assist with managing an effective leasing team in outreach and employer relationship building efforts within the community
- Utilize marketing strategies to secure prospective residents
- Confirm that leasing staff techniques are effective in obtaining closing
- Financial
- Must demonstrate the ability to understand financial goals and assist in formulation of budgets
- Actively maintain and report monthly variances and narratives
- Ensures that all rents are collected when due and posted in a timely manner
- Makes sure that all bank deposits are made immediately and deposits are reported to the corporate office
- Generate necessary legal action, documents and process in accordance with State and Company guidelines
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance
- Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds
- Administrative
- Confirm all leases and corresponding paperwork are completed and input to software system accurately and on a timely basis
- Ensure current resident files are properly maintained
- Ensure all administrative paperwork is accurate, complete and submitted on a timely basis
- Resident Relations
- Resolve resident concerns and requests on timely basis to ensure resident satisfaction with management
- Develop resident retention events
- Ensure distribution of all company or community-issued notices (bad weather, water outage, emergency, etc.)
- Consistently implement policies of the community
- Complies with all Federal and Local Fair Housing regulations and ordinances
- I’ve developed great relationships with my residents and prospects
Property Coordinator
APPM
03.2018 - 08.2019
- Conducted all move-in and move-out inspections
- Made a punch list for for all repairs that needed to be made
- Took pictures of every property, including all damages
- Hired contractors to flip the move-out properties in a timely manner
- Supervised all contracting work for the properties that were being flipped
- Supervised evictions
- Made sure work orders were put into the system before work was called in
- Collected invoices and closed out all work orders that were open for work that was called in
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance
- Completed all move out statements and charges in a timely manner
- Maintained budget
- Placed signs and lock boxes at rental properties
- Had copies of keys made if needed.
Leasing Consultant
WestWood Club Apartments
02.2014 - 11.2016
- Present properties and provided amenities in a positive light to prospective tenants
- Advertise available properties using a variety of media and promoting materials
- Confirm rental application data and personal references
- Determine the needs, living standards and economic viability of prospect customers
- Negotiate leasing terms and conditions and close deals
- Ensure proper maintenance and inspect properties periodically
Skills
- Property Management
- Yardi
- LRO (3 years)
- Blue Moon (3 years)
- Property Leasing
- Sales Experience
- Entrata
- Customer Service
- Accounts Payable
- Budgeting
- Pre-sales
- Assistant Manager Experience
- Microsoft Excel
- Marketing
- Microsoft Word
- Accounting
- Administrative Experience
- Fair Housing Regulations
- Makeup Application
- Office Management
- Presentation Skills
- Tax Experience
- Accounts Receivable
- Bookkeeping
- Microsoft Outlook
- Payroll
- Pricing
- Research
- Merchandising
- Conflict Management
- Management
- Sales
- Microsoft Office
- QuickBooks
- Financial Report Writing
- Negotiation
- Personal Assistant Experience
- Google Suite (2 years)
- Photography
- Adobe Photoshop
- Computer literacy
- Accounting software
- Communication skills
- Computer skills
- Time management
- OneSite
- Bluemoon
- Rent-cafe
- Active building
- Flex pay
- Pet screening
- Rent Max
- English
- LIHTC
- Customer support
- General Ledger Accounting
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Assistant Property Manager
Phillips Management Group
08.2022 - Current
Assistant Property Manager
Atlanticville Management
07.2021 - 08.2022
Property Coordinator
APPM
03.2018 - 08.2019
Leasing Consultant
WestWood Club Apartments
02.2014 - 11.2016
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