Amber Gwynn
Austin
Summary
HR Program and Systems Manager with 10+ years of experience leading HR technology initiatives, operational process improvements, and strategic HR programs. Proven expertise in managing HRIS platforms (Paycom, ADP Vantage, ADP Workforce Now, Oracle, PeopleSoft), and driving end-to-end implementations of Paycom and iCIMS onboarding. Skilled in designing and documenting SOPs, delivering training, and collaborating with stakeholders to optimize HR operations across compensation, performance management, and talent acquisition. Adept at leveraging HR analytics and dashboards to inform strategic decisions and enhance program performance. Recent experience includes compensation analytics and program design, supporting pay structure modeling, and market benchmarking to align with organizational goals. Recognized for implementing scalable methodologies that streamline onboarding, payroll, and timekeeping processes, while ensuring compliance and data integrity.
Overview
19
19
years of professional experience
Work History
Sr HR Operations Analyst
Child Development Schools
San Antonio
07.2021 - Current
- Directed HR technology strategy and operations, ensuring alignment with organizational goals and compliance standards.
- Led cross-functional teams in HRIS platform management (ADP Vantage, ADP Workforce Now, Workday, Oracle, PeopleSoft) and end-to-end implementations of Paycom and iCIMS onboarding, improving system efficiency and user adoption.
- Designed and documented Standard Operating Procedures (SOPs) and delivered training programs to enhance process consistency and stakeholder engagement.
- Managed vendor relationships and negotiated contracts to optimize service delivery and cost-effectiveness.
- Developed and maintained HR dashboards and analytics, providing actionable insights for compensation, benefits, and workforce planning.
- Partnered with leadership to design and administer HR programs, including compensation strategy, performance management, and talent development.
- Implemented scalable methodologies to streamline HR operations, reducing manual processes and improving compliance with data privacy regulations.
- Oversaw change management initiatives to drive adoption of new systems and processes, resulting in measurable improvements in efficiency and employee experience.
Sr. Systems Analyst (Project Manager)-CAPPS
Texas School for the Blind and Visually Impaired
Austin
09.2018 - 05.2020
- Led agency involvement in implementation of ProjectONE’s ERP Centralized Accounting and Payroll/Personnel System (CAPPS), achieving a 40% reduction in manual data entry errors.
- Coordination of planning, design, development, implementation, support, and maintenance of CAPPS implementation, resulting in a 35% increase in system efficiency.
- Oversaw HR analysis and recommendations of efficiencies, reducing paper forms by 80% and implementing usage of electronic forms, saving 400 hours annually.
Manager, HR Service Center
University of Texas System Administration
Austin
01.2017 - 03.2018
- Reported directly to CHRO as part of HR Leadership team.
- Led HR Service Partner team in daily operations, enhancing efficiency and effectiveness, reducing service response time by 60%.
- Streamlined data entry processes for job postings, hires, terminations, and payroll reconciliation exceeding $3 million monthly, improving accuracy by 40%.
- Directed Change Enablement initiative for HR Case Management system, utilizing Process Mapping and UAT to reduce case resolution time by 70%.
- Established foundational Service Level Agreement (SLA), improving customer interaction efficiency by 95%.
- Designed HR Webpage to enhance communication visibility, boosting traffic by 80%.
Functional Analyst II
University of Texas System Administration
Austin
01.2015 - 12.2016
- Created Business Process Alignment Guides, Data Dictionaries, Testing Scripts, and Training Materials for back-office staff, reducing training time by fifty percent.
- Provided subject matter expertise for troubleshooting production reports and advanced queries, enhancing report accuracy by thirty percent.
- Acted as system-wide subject matter expert for HRIS (PeopleSoft 9.1), covering HR, Recruiting, and Benefits modules.
- Facilitated change management through communication strategies, increasing employee engagement by forty percent.
- Collaborated with Business Analysts, Programmers, and Developers from UT institutions to drive analysis and process improvements in HRIS implementation, resulting in thirty percent better system performance.
Senior Systems Analyst
University of Texas System Administration
Austin
08.2012 - 12.2014
- Led HR implementation campus representative for PeopleSoft 9.1, achieving a 98% user adoption rate.
- Created training curriculum and administer both existing and created training to managers and staff, increasing training effectiveness by 50%.
- Reviewed and provided evaluation on proposed state and federal legislation impacting the HR function at University of Texas institutions.
- Communicated HRIS and human resources processes & changes to all levels of the organization, improving communication efficiency by 40%.
HR Systems Specialist
DENSO International of America Inc.
Southfield
01.2010 - 08.2012
- Implemented HR Business Process Management system, reducing process redundancy by 40%.
- Led RFP and selection of Fujitsu BPM, aligning Oracle and ADP fit-gap under budget.
- Achieved 25% cost savings through effective business process alignment and implementation.
- Administered and analyzed reports for 20 departments and 1300 employees, ensuring data integrity.
- Improved report accuracy by 30% through diligent oversight and analysis of reporting processes.
Payroll & HR Systems Administrator (Direct hire)
DENSO International of America Inc.
Southfield
01.2008 - 01.2010
- Facilitated electronic data upload from HR to Payroll, reducing data entry time by 50%.
- Performed auditing procedures for data entry of approximately 1,300 employees, enhancing accuracy by 40%.
- Led automation efforts for HR systems, increasing process efficiency by 45%.
- Developed Standard Operating Procedures compliant with ISO/TS 16949 requirements.
HRIS/Payroll Assistant (Contractor)
DENSO International of America Inc.
Southfield
06.2006 - 01.2008
- Facilitated implementation of Payroll Audit Procedures and Handbook, reducing payroll errors by 30%.
- Led implementation of electronic timekeeping system (ADP Time Saver), enhancing time reporting efficiency for over 1,000 employees by 40% within one year.
Education
Masters of Science - HR Management & Organizational Development
Eastern Michigan University
Ypsilanti, MISkills
- System implementation and ERP systems
- Talent management and succession planning
- Strategic planning and project management
- Team leadership and organizational development
- Change management and process mapping
- HR analytics and payroll administration
- Critical thinking and conflict resolution
- User acceptance testing (UAT)
- Business process management and improvement
- Communication skills and training delivery
- Microsoft Office Suite proficiency
- Workday, Oracle, PeopleSoft, ADP expertise
- Project management platforms utilization
Timeline
Sr HR Operations Analyst
Child Development Schools
07.2021 - Current
Sr. Systems Analyst (Project Manager)-CAPPS
Texas School for the Blind and Visually Impaired
09.2018 - 05.2020
Manager, HR Service Center
University of Texas System Administration
01.2017 - 03.2018
Functional Analyst II
University of Texas System Administration
01.2015 - 12.2016
Senior Systems Analyst
University of Texas System Administration
08.2012 - 12.2014
HR Systems Specialist
DENSO International of America Inc.
01.2010 - 08.2012
Payroll & HR Systems Administrator (Direct hire)
DENSO International of America Inc.
01.2008 - 01.2010
HRIS/Payroll Assistant (Contractor)
DENSO International of America Inc.
06.2006 - 01.2008
Masters of Science - HR Management & Organizational Development
Eastern Michigan University