Amber Haid
Topeka
Summary
Accomplished Client Care Coordinator with a proven track record at Visiting Angels Living Assistance Services, enhancing client satisfaction and loyalty through exceptional service and problem resolution. Skilled in organizational tasks and maintaining calm under pressure, I excel in team supervision and effective communication. Demonstrated ability to improve operational efficiency by adeptly managing multitasking and documentation processes.
Professional with experience in providing exceptional client care and support. Skilled in managing client relationships, problem-solving, and ensuring client satisfaction. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Reliable, organized, and adept at communication and multitasking, ready to make significant impact.
Overview
15
15
years of professional experience
Work History
Client Care Coordinator
Visiting Angels Living Assistance Services
07.2022 - Current
- Conduct supportive care worker prescreening, interview, and orientation
- Maintain supportive care worker files.
- Update and maintain accuracy of supportive care worker and client schedules in AxisCare
- Coordinate with supportive care workers and clients to arrange “fill in” supportive care workers
- After Hours on call duties
- Maintain accuracy of supportive care worker and client visits
- Develop strong relationships with clients to build trust and loyalty. Enhance client satisfaction by promptly addressing concerns and providing personalized solutions.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
Title Service Manager
Kansas Vehicle Title Services
01.2016 - 07.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Title Clerk/Front End Manager
Kansas Department of Revenue
07.2010 - 01.2016
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between dealerships and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Conducted thorough research on lien releases, duplicate applications, salvage and rebuilt salvage applications and repossession applications ensuring proper documentation was obtained for each transaction.
Education
Bachelor of Business Administration And Management - Business Administration And Management
Rasmussen University
Topeka, KSSkills
- Organizational skills
- Patient education
- Scheduling
- Team supervision
- Documentation
- Teamwork
- Multitasking
- Calm and professional under pressure
- Reliability
- Computer skills
- Excellent communication
- Microsoft
Timeline
Client Care Coordinator
Visiting Angels Living Assistance Services
07.2022 - Current
Title Service Manager
Kansas Vehicle Title Services
01.2016 - 07.2021
Title Clerk/Front End Manager
Kansas Department of Revenue
07.2010 - 01.2016
Bachelor of Business Administration And Management - Business Administration And Management
Rasmussen University
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