Amber Hale
Tualatin,OR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Elements Massage
09.2024 - 11.2024
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Developed strong relationships with key clients through regular communication and personalized support
Receptionist
Sunset Imports Inc.
07.2024 - 08.2024
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Maintained inventory of cleaning supplies and notified supervisor when supplies needed to be replenished
Retail Sales Representative
T-Mobile
10.2023 - 05.2024
- Provide customers with the best customer service, while helping to choose the best option for their needs with phone upgrades, add-a-lines, activation, and so much more
- Expertise with digital tools, providing my knowledge of technology and the company to best serve and help our customers as well as the company!
- Cash Handling
- All opening and Closing procedures, including counting of tills, change funds, creating deposit bags at the end of the night, calculating all sales for the day
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Sales Associate
Kohl's
07.2023 - 08.2023
- Stage clothes to look presentable for customers when they enter the store
- Daily tasks of recovery which include refolding clothes on the tables, organizing the racks to make sure everything is sized and organized properly
- Provide adequate information regarding the stores reward programs
- Cashier when needed
- Provide a safe and enjoyable shopping experience for those who come into the store
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
The TJX Companies, Inc.
11.2020 - 06.2022
- Provide the best customer service to the best of my ability for everyone coming into the store
- Cashier when needed
- Stock the floor with new merchandise from the back room
- Daily activities including, reminding customers about the reward program, keeping the store clean and tidy, managing the fitting rooms making sure the correct amount of items are being taken back as well as coming out
- Ensure a pleasant shopping experience for everyone who comes through the store, at All hours
- Recover the store at closing time which includes, folding all table products, sizing and organizing all of the products to their correct placement, taking care of all the go backs, and making sure the floor itself is in good clean condition
Education
High School Diploma -
Lampasas High School
Lampasas, TX05.2019
Skills
- Editing
- Merchandising
- Typing
- Problem solving
- Powerpoint
- Team Building
- Illustrator
- Customer service
- Communications
- File organization
- Multi-line telephone systems
- Skilled in Excel
Timeline
Front Desk Receptionist
Elements Massage
09.2024 - 11.2024
Receptionist
Sunset Imports Inc.
07.2024 - 08.2024
Retail Sales Representative
T-Mobile
10.2023 - 05.2024
Sales Associate
Kohl's
07.2023 - 08.2023
Sales Associate
The TJX Companies, Inc.
11.2020 - 06.2022
High School Diploma -
Lampasas High School
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