Amber Hale
Winnsboro
Summary
Versatile and results-driven professional with a proven track record at Autumn Wind Assisted Living, where I enhanced team performance and patient care through effective medication management and educational initiatives. Skilled in problem-solving and exceptional customer service, I consistently exceed goals through strategic planning and meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Driver
Uber, Lyft
07.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Lead Medication Aide
Autumn Wind Assisted Living
01.2020 - 06.2022
- Mentored new Medication Aides, sharing best practices for safe and effective drug administration to enhance overall team performance.
- Collaborated with healthcare team members to develop individualized care plans for patients, ensuring accurate and timely medication administration.
- Developed educational materials on proper medication handling procedures for staff training sessions, increasing compliance with regulatory standards.
- Utilized strong critical thinking skills when faced with complex medication administration scenarios, allowing for prompt resolution and minimal impact on patient care.
- Participated in facility-wide inspections conducted by regulatory agencies, addressing any identified deficiencies and implementing corrective actions as necessary.
- Streamlined communication between nursing staff and pharmacy, reducing delays in medication delivery and promoting prompt therapy initiation.
- Implemented electronic health record system, improving the accuracy of patient information and facilitating communication among healthcare professionals.
- Maintained accurate records of controlled substances according to state regulations while also implementing security measures that reduced diversion risks.
- Provided exceptional patient care, addressing concerns and answering questions about medications to ensure optimal treatment outcomes.
- Evaluated the effectiveness of current policies related to medication management, recommending improvements that led to increased quality assurance measures.
- Assisted in reviewing prescription orders for potential drug interactions or contraindications, promoting patient safety and minimizing adverse reactions.
Co-Owner
C&C Breakroom
04.2017 - 01.2020
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established foundational processes for business operations.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Lead Bartender
Wicked Kitty Saloon
10.2011 - 04.2017
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Education
High School Diploma -
Ore City High School
Ore City, TX05-2005
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Punctuality
- Relationship building
- Customer service standards
- Excellent customer service
- Exceptional customer service
Timeline
Driver
Uber, Lyft
07.2022 - Current
Lead Medication Aide
Autumn Wind Assisted Living
01.2020 - 06.2022
Co-Owner
C&C Breakroom
04.2017 - 01.2020
Lead Bartender
Wicked Kitty Saloon
10.2011 - 04.2017
High School Diploma -
Ore City High School
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