Amber Hall
Covingtn ,VA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments
Overview
7
7
years of professional experience
Work History
Manager
Paint Bank General Store
Paint Bank , VA
09.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Group Sales Representative
Omni Hotels & Resorts
Hot Springs , VA
12.2018 - 03.2019
- Developed and implemented strategies to increase group sales revenue.
- Researched potential customers and identified target markets for group sales campaigns.
- Cultivated relationships with corporate clients to generate new business opportunities.
- Collaborated with marketing team to design promotional materials for targeted groups.
- Assisted in the planning of special events, including catering arrangements, vendor negotiations and budgeting activities.
- Provided timely follow-up on all customer inquiries related to group sales services.
Customer Service Representative
Omni Hotels & Resorts
Hot Springs , VA
06.2017 - 12.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Education
High School Diploma -
Alleghany High School
Covington, VA05-2007
Timeline
Manager
Paint Bank General Store
09.2022 - Current
Group Sales Representative
Omni Hotels & Resorts
12.2018 - 03.2019
Customer Service Representative
Omni Hotels & Resorts
06.2017 - 12.2018
High School Diploma -
Alleghany High School