Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amber Hall

Fort Worth,TX

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

Tint World
12.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Worked directly with product vendors ordering parts, products, tools, etc.

Master Hairstylist

Ulta Beauty Inc.
02.2021 - 08.2022
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
  • Created customized color formulations based on individual client needs, achieving desired results while maintaining hair health integrity.
  • Consistently received positive feedback from clients, leading to frequent referrals and repeat business for the salon.
  • Maintained a clean and organized work station, ensuring adherence to salon hygiene standards and overall aesthetic appeal.

Front Desk Manager

Boardroom Salon for Men
07.2018 - 04.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, salon information and guest concerns.
  • Checked guests in out of salon, made reservations, and processed payments.

Patient Care Coordinator

Monarch Dental
12.2017 - 07.2018
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Tanning Consultant/ General Manager

Planet Tan
09.2014 - 11.2017
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Increased salon revenue through upselling tanning packages and retail products to clients.
  • Maintained clean and stocked front counter area.

Education

High School Diploma -

John H Guyer HS
Denton, TX
06-2010

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Inventory management
  • Retail inventory management
  • POS systems
  • Sales expertise

Certification

  • Licensed Cosmetologist - 2020 to Current

Timeline

Store Manager

Tint World
12.2022 - Current

Master Hairstylist

Ulta Beauty Inc.
02.2021 - 08.2022

Front Desk Manager

Boardroom Salon for Men
07.2018 - 04.2021

Patient Care Coordinator

Monarch Dental
12.2017 - 07.2018

Tanning Consultant/ General Manager

Planet Tan
09.2014 - 11.2017

High School Diploma -

John H Guyer HS

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Amber Hall