Amber Hall
Fort Worth,TX
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Tint World
Benbrook, TX
12.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Worked directly with product vendors ordering parts, products, tools, etc.
Master Hairstylist
Ulta Beauty Inc.
Southlake, TX
02.2021 - 08.2022
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
- Created customized color formulations based on individual client needs, achieving desired results while maintaining hair health integrity.
- Consistently received positive feedback from clients, leading to frequent referrals and repeat business for the salon.
- Maintained a clean and organized work station, ensuring adherence to salon hygiene standards and overall aesthetic appeal.
Front Desk Manager
Boardroom Salon for Men
Fort Worth, TX
07.2018 - 04.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, salon information and guest concerns.
- Checked guests in out of salon, made reservations, and processed payments.
Patient Care Coordinator
Monarch Dental
Little Elm, TX
12.2017 - 07.2018
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Tanning Consultant/ General Manager
Planet Tan
Lewisville, Plano, Flower Mound TX
09.2014 - 11.2017
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Maintained clean and stocked front counter area.
Education
High School Diploma -
John H Guyer HS
Denton, TX06-2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Retail inventory management
- POS systems
- Sales expertise
Certification
- Licensed Cosmetologist - 2020 to Current
Timeline
Store Manager
Tint World
12.2022 - Current
Master Hairstylist
Ulta Beauty Inc.
02.2021 - 08.2022
Front Desk Manager
Boardroom Salon for Men
07.2018 - 04.2021
Patient Care Coordinator
Monarch Dental
12.2017 - 07.2018
Tanning Consultant/ General Manager
Planet Tan
09.2014 - 11.2017
High School Diploma -
John H Guyer HS