Summary
Overview
Work History
Education
Skills
Timeline
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Amber Hallmon

Athens,AL

Summary

An accomplished, and results-driven client relationship owner with a proven record of achievement and performance. Seasoned client management with successful track record of experience in organizing and developing travel strategies. Excellent communication and leadership skills complimented by the ability to work as a team player. Motivated and able to interact effectively with all levels of management, staff and customer contacts. Strong analytical aptitude, allowing a consultative approach while seeking opportunities for improvement.

Overview

35
35
years of professional experience

Work History

Director, Client Management

CWT
01.2022 - Current
  • Accountability and complete oversight US & Canada mid-market Customer Managment portfolio
  • Provides effective and strategic leadership, direction and development to team of Client Executives. Excels in People Managment on a Director level.
  • Builds and maintains effective long-term customer relationship with key clients and leadership.
  • Overall responsibility and oversight for client retention. Provides strategic support with retention efforts and bid avoidance to ensure successful retention of client and long-term profitability

Senior Client Executive, Client Management

CWT
12.2003 - 12.2021
  • Primary focus on client relationships and serves as the primary liaison for building and maintaining a long-term partnership that drives successes through proven results.
  • Client dedicated to large global account with direct responsibilities over Americas.
  • Successfully managed a diverse multi-client base (global and multinational).
  • Strategically executed client business plans and diagnostic travel program initiatives.
  • New and existing client implementations.
  • Delivered key strategy in change management for global consolidation to one travel management company.

Account Manager

Rosenbluth International
07.1996 - 12.2003
  • Focus on policy implementation, retention, savings and customer satisfaction through quality driven reviews and business plan.
  • Managed the client relationship and the servicing team.
  • Successfully managed a diverse multi-client base.
  • Strategically executed client business plans and diagnostic travel program initiatives.
  • Sales and Implementation of new clients
  • Responsible for strategic negotiations of client air, hot, car and online booking tools.
  • Managed a diverse operation consisting of reservations center and on-site client offices.
  • Identify opportunities and facilitate the development of supplier agreements.
  • Responsible for client P&L

Travel Counselor

Meritek Travel
12.1995 - 07.1996
  • Provided traveler and traveler arranger with current and comprehensive information for optimal travel plans.

Office Manager and Travel Counselor

International Travel and Tours
12.1990 - 12.1995
  • Managed the operations of two leisure travel offices.
  • Devolved vendor partnership and insured maintained preferred agency status.
  • Assisted in the development and continuation of strategic vendor partnerships and insured we maintained preferred relationship status.
  • Generated weekly publication of sales activity reports.
  • Managed staffing levels and dynamically monitored phone system statistics to provide staffing solutions to ensure service level.
  • Represented company for industry participation and conventions.
  • Primary Account Representative for assigned strategic accounts and partnerships.
  • Created a working environment conducive to the development and motivation of qualified productive, cross functional and diversified team of associates.
  • Achieved and maintained predetermined financial and productive goals.

Education

International Air Academy
St. Louis, MO

Skills

  • Experienced business leader
  • Financial acumen and budget planning
  • Building trusted internal relationships
  • Corporate travel knowledge and expertise
  • Driven
  • Motivated
  • Program management
  • Responsive
  • Successful and effective People Manager
  • Goal Oriented
  • Communications
  • Performance Management
  • Strategic planning
  • Relationship building
  • Decision-making
  • Creativity and innovation

Timeline

Director, Client Management

CWT
01.2022 - Current

Senior Client Executive, Client Management

CWT
12.2003 - 12.2021

Account Manager

Rosenbluth International
07.1996 - 12.2003

Travel Counselor

Meritek Travel
12.1995 - 07.1996

Office Manager and Travel Counselor

International Travel and Tours
12.1990 - 12.1995

International Air Academy

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