Amber Hammond
Wilmer
Overview
14
14
years of professional experience
Work History
Senior Representative
Primerica Life Insurance Company
08.2023 - Current
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Cashier
Family Dollar
06.2023 - 11.2023
- Handled cash, counted money, kept safe to certain amount, handled security. Kept front clean and organized.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress/Cashier Team Lead
Dennys Restaurant
12.2016 - 08.2017
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Inventory scanner
ADESA Auctions
10.2015 - 09.2016
- Scanned vehicles for inventory, organized inventory list for auction vehicles. Drove auction vehicles for sale.
Waitress/Server
Logans Roadhouse Restaurant
09.2013 - 09.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked guests' identification before serving alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported needs of 5-person wait staff who attended to specific needs of countless customers daily for fast paced restaurant with social relevancy and intentionality.
Hostess
IHOP
09.2011 - 02.2012
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School - Honoree of English, Math
East Ridge High School
Clermont, Florida01.2010
High School Diploma - undefined
FLVS
Clermont, FloridaHigh School Diploma - undefined
Baylor online high school
01.2010
Skills
- Problem Solving Skills
- Customer Satisfaction
- Food and Beverage Industry
- Restaurant
- Beverages
- Point of Sale (POS) Systems
- Detail Oriented
- Customer Support/Service
- Mathematics
- Multitasking
- Performance Management
- Organizational Skills
- Team Player
- Recruiting/Staffing/Hiring
- Provider Contracting
- Corporate Policies
- Customer Experience
- Card Processing
- Resolve Customer Issues
- Housekeeping/Cleaning
- Team Lead/Manager
- Waitressing
- Credit Cards
- Develop and Maintain Customers
- Needs Assessment
- Time Management
- Customer Relations
- Sales
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
Timeline
Senior Representative
Primerica Life Insurance Company
08.2023 - Current
Cashier
Family Dollar
06.2023 - 11.2023
Waitress/Cashier Team Lead
Dennys Restaurant
12.2016 - 08.2017
Inventory scanner
ADESA Auctions
10.2015 - 09.2016
Waitress/Server
Logans Roadhouse Restaurant
09.2013 - 09.2014
Hostess
IHOP
09.2011 - 02.2012
High School Diploma - undefined
FLVS
High School Diploma - undefined
Baylor online high school
High School - Honoree of English, Math
East Ridge High School
Similar Profiles
William LivingstonWilliam Livingston
Financial Representative at Primerica Life Insurance CompanyFinancial Representative at Primerica Life Insurance Company
Carolyn QuinnieCarolyn Quinnie
District Representative at Primerica Life Insurance CompanyDistrict Representative at Primerica Life Insurance Company
Mauricio Alberto Prada RuedaMauricio Alberto Prada Rueda
Personal Insurance Sales Agent at Primerica Life Insurance CompanyPersonal Insurance Sales Agent at Primerica Life Insurance Company
Madison HughesMadison Hughes
Cleaner/Customer Service Cashier at Semmes Tanning SalonCleaner/Customer Service Cashier at Semmes Tanning Salon
VALERIE JOSEPHVALERIE JOSEPH
Office Manager at Quality Concept, Inc.Office Manager at Quality Concept, Inc.