Amber Hammond
Wilmer
Overview
14
14
years of professional experience
Work History
Senior Representative
Primerica Life Insurance Company
United States
08.2023 - Current
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Cashier
Family Dollar
Wilmer, Texas, United States
06.2023 - 11.2023
- Handled cash, counted money, kept safe to certain amount, handled security. Kept front clean and organized.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress/Cashier Team Lead
Dennys Restaurant
Wilmer, Texas, United States
12.2016 - 08.2017
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Inventory scanner
ADESA Auctions
United States
10.2015 - 09.2016
- Scanned vehicles for inventory, organized inventory list for auction vehicles. Drove auction vehicles for sale.
Waitress/Server
Logans Roadhouse Restaurant
Lancaster, Texas, United States
09.2013 - 09.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked guests' identification before serving alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported needs of 5-person wait staff who attended to specific needs of countless customers daily for fast paced restaurant with social relevancy and intentionality.
Hostess
IHOP
Lancaster, Texas, United States
09.2011 - 02.2012
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School - Honoree of English, Math
East Ridge High School
Clermont, Florida01.2010
High School Diploma - undefined
FLVS
Clermont, FloridaHigh School Diploma - undefined
Baylor online high school
01.2010
Skills
- Problem Solving Skills
- Customer Satisfaction
- Food and Beverage Industry
- Restaurant
- Beverages
- Point of Sale (POS) Systems
- Detail Oriented
- Customer Support/Service
- Mathematics
- Multitasking
- Performance Management
- Organizational Skills
- Team Player
- Recruiting/Staffing/Hiring
- Provider Contracting
- Corporate Policies
- Customer Experience
- Card Processing
- Resolve Customer Issues
- Housekeeping/Cleaning
- Team Lead/Manager
- Waitressing
- Credit Cards
- Develop and Maintain Customers
- Needs Assessment
- Time Management
- Customer Relations
- Sales
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
Timeline
Senior Representative
Primerica Life Insurance Company
08.2023 - Current
Cashier
Family Dollar
06.2023 - 11.2023
Waitress/Cashier Team Lead
Dennys Restaurant
12.2016 - 08.2017
Inventory scanner
ADESA Auctions
10.2015 - 09.2016
Waitress/Server
Logans Roadhouse Restaurant
09.2013 - 09.2014
Hostess
IHOP
09.2011 - 02.2012
High School Diploma - undefined
FLVS
High School Diploma - undefined
Baylor online high school
High School - Honoree of English, Math
East Ridge High School