Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Amber Hansen

Honolulu,MI

Summary

Customer service-focused hospitality Beverage Manager, Bartender, and Server with strong knowledge of beer, wines and spirits. Built career of 15 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Food & Beverage Manager

The Modern A Hilton Vacation Club
01.2023 - 03.2024
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Maintained highest standards for beverage quality and service.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Bartender/Bar Manager

Uncle's Fish Market & Grill
05.2019 - 01.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted 3 cocktail menus.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Implemented drink prep procedures, significantly reducing wasted stock.

Bartender/Crew Trainer

Tommy Bahama Restaurant
10.2016 - 05.2019
    • Taught new team members correct procedures for all areas of operations.
    • Set positive example for team members by providing high-quality, efficient service.
    • Greeted customers with smile and provided friendly service to professionally handle every need.
    • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
    • Trained 20 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Server/Lead Server

Chucks Steak House
08.2012 - 03.2018
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
    • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
    • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Bartender/Bar Manager

Shaw's Steakhouse & Tavern
08.2001 - 07.2012
    • Kept bar presentable and well-stocked to meet customer needs.
    • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
    • Trained 20 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
    • Followed alcohol awareness procedures for preventing excessive guest intoxication.
    • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
    • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Education

Bachelor of Arts - Psychology

University of Hawaii At Manoa
Honolulu, HI
05.2015

Skills

  • Suggestive Selling
  • Staff Scheduling
  • Customer Loyalty
  • Front of House Management
  • Menu Pricing and Writing
  • Restaurant Operation
  • Waste Reduction
  • Managing Reservations and Large Parties
  • Purchasing
  • Hiring and Onboarding
  • Menu Development
  • Event Planning
  • Staff Training
  • Inventory Management
  • Food and Beverage Operations

Awards

Hale 'Aina Awards 2022-Silver-Best Seafood

Hale 'Aina Awards 2021-Finalist-Best Seafood

Hale 'Aina Awards 2020-Finalist-Best Seafood

Certification

  • ServSafe Food Handler Training - 2023
  • Manager Certificate of Registration - 2023
  • Alcohol Awareness Training - 2023
  • CPR Training - 2023

Timeline

Assistant Food & Beverage Manager

The Modern A Hilton Vacation Club
01.2023 - 03.2024

Bartender/Bar Manager

Uncle's Fish Market & Grill
05.2019 - 01.2023

Bartender/Crew Trainer

Tommy Bahama Restaurant
10.2016 - 05.2019

Server/Lead Server

Chucks Steak House
08.2012 - 03.2018

Bartender/Bar Manager

Shaw's Steakhouse & Tavern
08.2001 - 07.2012

Bachelor of Arts - Psychology

University of Hawaii At Manoa

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Amber Hansen