Amber Hardin
Fountain,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals and deadlines.
Overview
16
16
years of professional experience
Work History
Hospital Board Member; Patient Advocate Volunteer
US Army
03.2017 - 01.2021
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Identified opportunities for improvement in hospital policies that directly impacted patient experience.
- Established relationships with community partners which improved access for underserved populations.
- Worked effectively with staff from all departments to coordinate resolutions.
- Collected and analyzed patient feedback to evaluate quality of care.
Child and Youth Program Assistant
US Army
08.2019 - 04.2020
- Maintained accurate records of attendance, incidents, and other pertinent information for regulatory compliance purposes.
- Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Provided parents and guardians with written weekly progress reports for each child.
- Conducted regular assessments of children''s development, using results to inform individualized instruction strategies.
Army Family Team Building Trainer Volunteer
US Army
07.2018 - 03.2020
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Tracked attendance and evaluated progress for assigned trainees.
Family Readiness Group Leader Volunteer
US Army
04.2009 - 08.2016
- Enhanced family readiness by organizing events and disseminating relevant information.
- Developed a strong support network for military families through effective communication strategies.
- Improved overall morale of the unit by providing resources and guidance to families in need.
- Increased participation in FRG meetings and events through targeted outreach efforts.
- Established a robust volunteer program to assist with various FRG initiatives, boosting community involvement.
- Provided crucial support during deployment cycles, ensuring smooth transitions for both service members and their families.
- Assisted in fundraising efforts for programs benefiting military families, raising significant funds for essential services.
- Served as a valuable liaison between command leadership and family members, addressing concerns and providing timely updates on pertinent issues.
- Organized informative pre-deployment briefings, preparing families for the challenges ahead.
- Managed sensitive personal information with utmost discretion, maintaining trust within the military community.
- Mentored incoming FRG leaders to ensure continuity of support services for all unit families.
Family Readiness Group Treasurer Volunteer
US Army
02.2005 - 07.2007
- Improved cash flow management by implementing more efficient forecasting and budgeting processes.
- Implemented best practices in treasury operations, increasing effectiveness and productivity.
- Planned and managed annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Advised command regarding significant expenditures to keep operations in line with budget limitations.
- Provided financial analysis support for key strategic projects, enabling informed decision-making by command
Education
Bachelor of Science - Geoscience; Concentration in Geospatial Technology
Southern New Hampshire University
Hooksett, NH09.2020
Skills
- Organizational skills
- Interpersonal skills
- Problem-solving abilities
- Adaptability and flexibility
- Effective communication
- Time management
- Public Speaking
- Document Management
- Professional Appearance
- Recordkeeping and Confidentiality
- Positive Attitude
- Attention to Detail
Timeline
Child and Youth Program Assistant
US Army
08.2019 - 04.2020
Army Family Team Building Trainer Volunteer
US Army
07.2018 - 03.2020
Hospital Board Member; Patient Advocate Volunteer
US Army
03.2017 - 01.2021
Family Readiness Group Leader Volunteer
US Army
04.2009 - 08.2016
Family Readiness Group Treasurer Volunteer
US Army
02.2005 - 07.2007
Bachelor of Science - Geoscience; Concentration in Geospatial Technology
Southern New Hampshire University