Amber Hardwick
The Dalles
Summary
Dynamic client service specialist with a proven track record at Umpqua Bank, excelling in customer satisfaction and adept at upselling. Strong organizational skills and attention to detail drive success in high-pressure environments. Committed to delivering exceptional service while managing sensitive client data and enhancing team collaboration. Results-oriented [Job Title] holds high level of professionalism and courtesy at all times. Manages high-volume of inbound and outbound customer calls to assist callers with various issues. Communicative individual with track record of over-crossing sales quotas. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
18
18
years of professional experience
Work History
Nursing Assistant
Oregon Veterans Home
11.2025 - Current
- Assisted residents with daily living activities to ensure comfort and well-being.
- Monitored vital signs and documented changes in patient conditions accurately.
- Collaborated with nursing staff to develop individualized care plans for veterans
Client service specialist 2
Umpqua Bank Cherry Heights Branch
10.2021 - 08.2025
- Maintained thorough knowledge of company products, services, policies, and procedures.
- Conducted follow-ups with clients to ensure their needs were met and issues resolved.
- Identified opportunities for upselling or cross-selling products based on client needs analysis.
- Collaborated with team members to improve processes and enhance customer satisfaction.
- Supported new team members by providing guidance in company procedures, systems navigation, and best practices.
- Assisted clients with inquiries, concerns, and requests about products and services.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Ensured compliance with privacy regulations by properly handling sensitive client data.
- Provided accurate, timely information to clients via phone, email, or chat.
- Delivered expert clerical support to office personnel, including inputting new data, maintaining supplies and managing mail.
Waitress
Momma Janes Pancake House
01.2015 - 12.2020
- Demonstrated excellent customer service skills
- Taking customer food orders
- Insuring orders are correct before taking them to the customers
- Maintaining cleanliness of restaurant and equipment
- Balancing the register at the end of shifts
- Ordering of product
- Banking needs
- Responsible for opening the restaurant and closing duties
- Responsible for insuring all vender orders are correct
- All other duties associated with a waitress position
Cashier
Dinty’s Market & Deli
01.2014 - 01.2015
- Handle cash and credit cards
- Customer phone orders
- Assist Customers
- Checking in orders with Vendors
- Running Store Reports including Lotto Sales Report/ Closing out & Countdown Tills
- Fill in as needed to provide support to owners
- Manage store front area
- Managed daily operations and maintenance of equipment
CNA2/ RA
Columbia Basin Care Facility
01.2009 - 01.2014
- Providing Care to residents in all aspects of living
- Provide nursing skills, such as vital signs and reporting vital information to charge nurse
- Performed Physical Therapy Class with residents for strengthening and flexibility
Cashier
Spooky’s
01.2008 - 01.2009
- Similar duties as preformed currently at Dinty’s listed above
Representative
Check-n-Go
04.2008 - 06.2008
- Handled large sums of money and issued payday advancements
- Ordered supplies with various vendors
- Dealt with past due clients
- Created and handled client files and filing
- Job ended due to closure of business
Education
Certification for Restorative Aid - Physical Therapy
Columbia Basin Care Facility
04.2012
Certified Nursing Assistant (CNA) 2 - Dementia Care
Columbia Basin Care Facility
01.2011
Certified Nursing Assistant (CNA) - undefined
Columbia Gorge Community College
The Dalles, Oregon01.2009
GED - undefined
Columbia Gorge Community College
The Dalles, Oregon01.1996
Skills
- Excellent organizational skills
- Self-starter
- Attention to detail
- Strong personal relation skills
- Knowledge of phones
- Knowledge of copier
- Dealing with high stress situations
LANGUAGE
Spanish - Conversational
Timeline
Nursing Assistant
Oregon Veterans Home
11.2025 - Current
Client service specialist 2
Umpqua Bank Cherry Heights Branch
10.2021 - 08.2025
Waitress
Momma Janes Pancake House
01.2015 - 12.2020
Cashier
Dinty’s Market & Deli
01.2014 - 01.2015
CNA2/ RA
Columbia Basin Care Facility
01.2009 - 01.2014
Representative
Check-n-Go
04.2008 - 06.2008
Cashier
Spooky’s
01.2008 - 01.2009
Certification for Restorative Aid - Physical Therapy
Columbia Basin Care Facility
Certified Nursing Assistant (CNA) 2 - Dementia Care
Columbia Basin Care Facility
Certified Nursing Assistant (CNA) - undefined
Columbia Gorge Community College
GED - undefined
Columbia Gorge Community College