Amber Hardy

Experienced in operating computerized systems to manage parts ordering, inventory, and reporting within a dealership environment. Demonstrated strong communication skills with customers and staff using automotive terminology to identify service needs and correct parts. Maintained accurate inventory records, managed incoming and outgoing shipments, and ensured warehouse organization. Cross-trained in various areas to support service operations, utilized Excel for data tracking, and assisted in part identification and location. Proficient with multiple office systems and software, adhered to safety regulations, and actively participated in team meetings to drive process improvement.

Experienced Medical Support Assistant with extensive knowledge of electronic health records, outpatient scheduling, and patient communication within a VA medical center setting. Skilled in coordinating care across over 20 specialty clinics, processing voicemails and follow-ups, and managing data using Excel. Adept at cross-training, onboarding new staff, and utilizing systems such as ACD, ICB, and VET TEXT to enhance service delivery. Known for professionalism, adaptability, and commitment to delivering exceptional care and support to veterans.

Skilled in providing direct patient care, including monitoring vital signs, assisting with daily activities (e.g., bathing, dressing, ambulation), and supporting patients with dementia, physical disabilities, and post-operative recovery. Experienced in administering medications, preparing and serving meals, and ensuring patient comfort and cleanliness. Worked collaboratively with multidisciplinary medical teams, providing assistance in various medical procedures and treatments, including wound care and post-mortem care. Strong communicator, managing patient/visitor calls, scheduling appointments, and maintaining patient records while ensuring confidentiality and compliance with HIPAA, CLIA, and OSHA regulations. Dedicated to delivering compassionate care and support to patients and their families, ensuring satisfaction and quality of service.

Experienced in managing sensitive medical and patient information through electronic health records and reporting systems. Skilled in examining and correcting denied claims (CMS-1500, UB-04) by reviewing medical records, EOBs, and payer guidelines, ensuring compliance with government billing standards. Proficient in coordinating with internal teams, departments, and external resources to resolve accounts receivable issues, including collaborating with coders to correct coding denials (CPT, ICD-10). Experienced in performing third-party collections, verifying payments, and handling discrepancies. Strong focus on ensuring patient privacy in compliance with HIPAA, CLIA, and OSHA regulations. Efficient in operating various office and medical billing systems, maintaining accuracy in claim submissions, and closing billing accounts.

Experienced Medical Support Assistant skilled in managing electronic health records, scheduling systems, and Excel-based data tracking to support veteran care. Demonstrated expertise in patient communication, medical terminology, COVID-19 vaccine coordination, and voicemail/chart review. Proficient in using office automation tools, including multi-line phone systems and insurance verification platforms. Known for professionalism, cross-functional teamwork, and a strong commitment to serving veterans with accuracy and compassion.

Reliable and detail-oriented Postal Carrier with hands-on experience in mail distribution, customer service, and postal operations. Proficient in sorting and delivering mail along designated routes, collecting payments, and managing accountable and undeliverable mail. Skilled in selling postal products, providing routine information to customers, and handling change-of-address records. Demonstrated accuracy in maintaining daily trip reports, inventory of postal supplies, and customer lists. Committed to mail security, timely delivery, and high-quality service.

Detail-oriented Aircraft Maintenance Records Specialist with experience supporting U.S. Coast Guard maintenance operations through accurate documentation, workflow tracking, and compliance auditing. Proficient in managing and editing maintenance records using Adobe PDF Editor and alphanumerical filing systems. Skilled in compiling service manuals, issuing work orders, validating time and material usage, and coordinating with technicians to meet contract objectives. Experienced in maintaining digital and physical records, auditing maintenance activity for accuracy and timeliness, and preparing documentation for aircraft acceptance and transfer. Known for ensuring compliance with company standards and federal maintenance protocols.

Skilled Medical Billing and Claims Specialist with extensive experience reviewing and appealing denied claims (CMS-1500 and UB-04) for Medicare and government payers. Proficient in analyzing EOBs, researching payer guidelines, and preparing detailed appeal packets with supporting documentation. Collaborated with coders and healthcare teams to correct CPT/ICD-10 coding issues, resolve demographic errors, and ensure timely reimbursement. Adept at using EMR and A/R systems, Adobe PDF tools, and Microsoft Office Suite to track claims, manage records, and submit appeals. Ensures compliance with HIPAA, CLIA, and OSHA standards, and maintains strong relationships with insurance carriers to expedite claims resolution.

Experienced Practice Specialist with a strong background in patient intake, appointment scheduling, medical records management, and insurance pre-authorization. Proficient in collecting patient demographics and health information using EMR systems and Microsoft Office Suite. Skilled in coordinating with patients, providers, and external medical offices to manage clearances, schedule procedures, and ensure smooth clinical operations. Demonstrated expertise in preparing documentation, handling correspondence, and maintaining compliance with HIPAA, CLIA, and OSHA standards. Effectively supported scheduling for multiple providers and facilitated emergent or adjusted appointments with attention to accuracy and patient care.

• Monitored patient stability by checking vital signs (e.g., temperature, blood pressure, pulse and respiration rates, and blood sugar) and weight.
• Assist patients with daily activities, including eating, bathing, dressing, ambulating, toileting, oral care, and incontinence care.
• Prepared and served food or fed patients needing assistance and recorded food or liquid intake and output.
• Cared for individuals with dementia, Alzheimer's disease, physical disability, those undergoing post-operative recovery, and convalescents.
• Monitored patients' intake of oral medications as directed by physician or nurse. Cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness.
• Provided preventative care to residents to manage skin-related conditions such as pressure ulcers. Turned bedfast patients to avoid bedsores.
• Assisted nursing staff by administering therapeutic treatments and non-sterile dressings, assisting with patient procedures (e.g., sterile wound care positioning, wound vacuum placement, IV site placement, and central line placement), and providing post-mortem care.
• Worked in partnership with medical clinicians spanning multiple specialties (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, social workers, and nursing staff) regarding patient status, changes in mental, physical, or emotional condition, changes in vital statistics, as well as patient concerns and requests.
• Collaborated with staff, patients, and families to ensure satisfaction and quality care. Provided quality office support to a multidisciplinary team of healthcare/medical professionals.
• Efficiently managed patient/visitor inbound calls and provided professional assistance.
• Productively maintained detailed confidential patient data/charts and supporting documentation. Assembled and disassembled patient charts to help maintain workflow and expedite patient admission and discharge.
• Communicated with physicians’ offices and other facilities to facilitate patient wellness and the continuum of care. Scheduled appointments and provided appropriate information via phone, mail, and fax. Ensured patient privacy and safety in compliance with HIPAA, CLIA, and OSHA regulations.
• Provided caring, supportive customer service to patients and their families. Greeted and directed visitors, family members, and patients in a friendly and professional manner.
• 02/01/2012 – 02/01/2014 (Mission Health)
• 12/01/2011 – 02/01/2012 (Deerfield)
• 12/01/2010 – 12/01/2011 (Home Instead)
• Home Instead Senior Care
• Deerfield Episcopal Retirement Community
• Supervised by Joyce Boynes (Mission Health) – (828) 213-1111

• Monitored patient stability by checking vital signs (e.g., temperature, blood pressure, pulse and respiration rates, and blood sugar) and weight.
• Assist patients with daily activities, including eating, bathing, dressing, ambulating, toileting, oral care, and incontinence care.
• Prepared and served food or fed patients needing assistance and recorded food or liquid intake and output.
• Cared for individuals with dementia, Alzheimer's disease, physical disability, those undergoing post-operative recovery, and convalescents.
• Monitored patients' intake of oral medications as directed by physician or nurse. Cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness.
• Provided preventative care to residents to manage skin-related conditions such as pressure ulcers. Turned bedfast patients to avoid bedsores.
• Assisted nursing staff by administering therapeutic treatments and non-sterile dressings, assisting with patient procedures (e.g., sterile wound care positioning, wound vacuum placement, IV site placement, and central line placement), and providing post-mortem care.
• Worked in partnership with medical clinicians spanning multiple specialties (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, social workers, and nursing staff) regarding patient status, changes in mental, physical, or emotional condition, changes in vital statistics, as well as patient concerns and requests.
• Collaborated with staff, patients, and families to ensure satisfaction and quality care. Provided quality office support to a multidisciplinary team of healthcare/medical professionals.
• Efficiently managed patient/visitor inbound calls and provided professional assistance.
• Productively maintained detailed confidential patient data/charts and supporting documentation. Assembled and disassembled patient charts to help maintain workflow and expedite patient admission and discharge.
• Communicated with physicians’ offices and other facilities to facilitate patient wellness and the continuum of care. Scheduled appointments and provided appropriate information via phone, mail, and fax. Ensured patient privacy and safety in compliance with HIPAA, CLIA, and OSHA regulations.
• Provided caring, supportive customer service to patients and their families. Greeted and directed visitors, family members, and patients in a friendly and professional manner.
• CPU2
• Skyland Cleaners
• JC Penney Co.
• Ingles Markets
• Morgan Energy Co.