Amber Hardy
Pleasant Grove,UT
Summary
Knowledgeable Executive Assistant skilled at offering high-level administrative support to senior-level staff. Exceptional communication and organizational skills, enhancing executive productivity and improving business operations. Operates well with minimal supervision to meet demanding objectives.
Overview
23
23
years of professional experience
Work History
Executive Administrative Assistant
Rockwell Ice Cream Co.
07.2024 - Current
- Consult and implement new processes to improve business procedures increasing profitability by 30%.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment. Efficiently implemented new filing systems and document management processes.
- Collaborated on special projects to improve overall business operations enabling executive focus on high-level strategic initiatives fostering company growth.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
Real Estate Agent - Realtor
Keller Williams Real Estate
01.2002 - Current
- Developed strong, client focused relationships to help individuals purchase, rent and sell real estate properties, managed and closed 15 or more transactions annually.
- Provided education on process, market insight, consistent communication, legal requirements, pricing, and mortgages while providing a superb customer service.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Educated clients looking to sell or buy on current market conditions,.
Real Estate Trainer - Advisory Line - Customer Success
Response, LLC
11.2014 - 03.2020
- Provided individual, classroom and phone training to students nationwide to learn real estate investment fundamentals
- Identified needs and created tailored programs based on customers' goals.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
Team Leader - Assistant Team Leader - Agent Services Coordinator
Keller Williams Real Estate
05.2011 - 09.2018
- Recruit, retain, integrate, and train productive sales agents, increasing agent count by 50+ annually.
- Develop and mentor agents to minimum average income, attain dominant market share in target markets, build market center to acceptable profitability.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Education
Business
Boise State University
Boise, ID04-2014
Skills
- Office Management
- Process Improvement
- Interpersonal Communication
- Strong Problem Solver
- Project Management
- Customer Service
- Information confidentiality
- Strong organizational skills
- Negotiation
- Planning and coordination
- Teamwork and Collaboration
- Highly Professional
Timeline
Executive Administrative Assistant
Rockwell Ice Cream Co.
07.2024 - Current
Real Estate Trainer - Advisory Line - Customer Success
Response, LLC
11.2014 - 03.2020
Team Leader - Assistant Team Leader - Agent Services Coordinator
Keller Williams Real Estate
05.2011 - 09.2018
Real Estate Agent - Realtor
Keller Williams Real Estate
01.2002 - Current
Business
Boise State University