Amber Harkleroad
Oregon City,OR
Summary
Results-driven lending professional prepared to contribute to dynamic team. Known for meticulous attention to detail, effective communication, and proactive approach to problem-solving. Valued for fostering collaborative team environments and consistently delivering reliable results.
Overview
21
21
years of professional experience
Work History
Home Lending Assistant
JPMorgan Chase
Bellevue, WA
02.2021 - Current
- Processed loan applications to ensure compliance with internal policies and regulations.
- Assisted in coordinating communication between clients and lending officers for efficient service delivery.
- Reviewed documentation for accuracy, facilitating timely approvals and minimizing delays.
- Am a mentor for new team members on lending procedures and software systems.
- Perform new client calls and new applications discussing rates and discounts if applicable.
- Managed a diverse portfolio of clients while consistently meeting performance goals related to loan production targets.
- Contributed to the growth of the lending department by identifying potential business opportunities through market research and targeted outreach initiatives.
- Ensured compliance with federal and state regulations by maintaining up-to-date knowledge of lending laws and procedures.
- Maintained strong relationships with borrowers throughout the entire loan process, providing ongoing support from application to funding stage.
- Coordinated with third-party vendors such as insurance agents, title companies, and attorneys to ensure timely completion of loan requirements.
- Improved customer satisfaction with prompt service, addressing inquiries and resolving issues in a timely manner.
- Facilitated smooth communication between internal teams, coordinating efforts to meet deadlines and deliver exceptional results.
Branch Manager
JPMorgan Chase
Sherwood, OR
04.2011 - 02.2021
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Protected company assets with strategic risk management approaches.
- Engaged employees in business processes with positive motivational techniques.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained friendly and professional customer interactions.
- Wrote reports detailing branch activities.
- Gathered and reviewed customer feedback to improve operations.
- Held sales coaching sessions.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Organized promotional events and interacted with community to increase sales volume.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Directed team performance, fostering a culture of accountability and high customer service standards.
- Led branch operations, ensuring compliance with policies and procedures to enhance service delivery.
Personal Banker
JPMorgan Chase
Portland, OR
04.2005 - 04.2011
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Analyzed financial needs to provide tailored banking solutions for diverse clientele.
- Educated clients on product offerings, improving awareness and utilization of services.
- Collaborated with team members to streamline account opening processes, enhancing efficiency.
Education
High School Diploma -
West Linn High School
West Linn, ORSkills
- Business Development Expertise
- Goals and Performance
- Sales expertise
- Documentation review
- Loan processing
- Financial literacy
- Credit analysis
- Strong team-builder
- Staff Training
- Relationship Management
- Team Leadership
- Relationship building and management
- Sales professional
- Employee Development
- Verbal/written communication
- Team Player
- Revenue Generation
Timeline
Home Lending Assistant
JPMorgan Chase
02.2021 - Current
Branch Manager
JPMorgan Chase
04.2011 - 02.2021
Personal Banker
JPMorgan Chase
04.2005 - 04.2011
High School Diploma -
West Linn High School