Amber Harmel
Grand Forks
Summary
Dynamic banking professional with extensive experience in customer service and financial transactions. Recognized for building strong customer relationships while maintaining a zero error rate in cash handling. Proficient in streamlining processes and enhancing operational effectiveness to drive business success.
Overview
9
9
years of professional experience
Work History
Shipping and Receiving
Rugby Manufacturing
Rugby
05.2025 - Current
- Supervised the shipping and receiving process to ensure proper inventory control.
- Handled shipping and receiving tasks related to incoming and outgoing orders.
- Monitored key performance indicators throughout shipping and receiving cycles.
- Communicated effectively with coworkers regarding shipping and receiving procedures.
- Worked closely with other departments such as sales, engineering, purchasing and shipping and receiving during the fabrication process.
- Assisted with customer requests and answered questions to improve satisfaction.
Childcare Lead Teacher
Hopeful Beginnings
Grand Forks
01.2024 - 05.2025
- Supervised classroom activities to ensure a safe and nurturing environment.
- Collaborated with parents to discuss children's progress and development needs.
- Assessed each child's development on an ongoing basis using observation tools.
- Ensured all health and safety regulations were adhered to at all times.
- Encouraged creativity through art projects or other creative outlets.
- Organized educational outings to enhance experiential learning opportunities for students.
- Kept accurate records of attendance and incident reports.
- Managed classroom supplies inventory accurately and efficiently.
Teller
Alerus Financial
Grand Forks
11.2022 - 01.2025
- Received and processed customer transactions, including deposits, withdrawals, loan payments, and other banking services.
- Delivered exceptional customer service while accurately processing transactions to enhance customer satisfaction.
- Customer exceptional service levels by remaining friendly and professional during every transaction.
- Cultivated strong customer relationships through consistent engagement and effective communication.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balance cash drawers on a daily basis.
- Issued and redeemed money orders, cashier's checks, traveler's checks, and savings bonds.
- Handled large volumes of currency quickly, accurately, and with minimal errors.
- Identified fraudulent activity or suspicious behavior and reported it immediately to management.
- Followed up on requests from customers in a timely manner.
- Maintained confidentiality of all customer records and information according to company policies.
- Thrived in a fast-paced banking environment by efficiently managing multiple tasks.
Waitress
Dakota Farms Restaurant and Lounge
Rugby
10.2018 - 07.2023
- Welcomed customers warmly upon arrival and guided them to their tables. and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Communicated daily specials to customers.
- Assisted other wait staff members in times of heavy customer traffic.
- Followed up with customers during meal service to confirm satisfaction and address needs.
- Resolved customer complaints and concerns promptly to enhance the dining experience.
- Cleared and cleaned tables promptly after guests finished their meals.
- Organized take-out orders efficiently according to customer requests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Processed payments accurately using cash registers or POS systems.
- Provided accurate change for cash transactions using a cash register system.
- Built rapport with regular customers through friendly conversation, fostering loyalty.
- Prepared checks accurately and processed payments promptly.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Cashier
Target
Grand Forks
10.2022 - 11.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed daily operational tasks to ensure smooth checkout processes and customer satisfaction.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Delivered exceptional customer service while actively promoting loyalty programs, enhancing customer retention.
- Processed sales transactions to prevent long customer wait times.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Executed daily recovery tasks to maintain cleanliness and organization in checkout areas, supporting efficient operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
After-School Program Leader
LaGraves Early Learning Center
Grand Forks
08.2022 - 10.2022
- Created lesson plans and educational activities that fostered student engagement and learning.
- Organized and supervised daily activities for students in the after-school program.
- Assisted with homework assignments, projects, and tests.
- Provided guidance on social development skills such as problem solving, conflict resolution, and communication.
- Encouraged positive behavior among students through positive reinforcement techniques.
- Planned field trips to reinforce learning objectives of the curriculum.
- Ensured safety of all participants at all times while participating in after-school program events.
- Created engaging presentations utilizing technology tools such as PowerPoint or Prezi to share information about upcoming programs or events.
- Analyzed feedback from parents, guardians, teachers, and administrators to identify and implement program improvements.
- Facilitated workshops on various topics such as college preparation or financial literacy.
- Formed partnerships with local organizations to enhance resources available to students in the after-school program.
- Engaged volunteers from outside sources to assist with day-to-day operations of the after-school program.
- Attended professional development seminars related to youth programming best practices.
- Created and distributed a monthly calendar of events to inform students and parents of events for distribution to current and prospective members and posting around campus to increase awareness of activities.
- Documented and analyzed data collected on student demographic information and program attendance rates.
- Monitored and evaluated performance of school employees.
Teller
North Star Community Credit Union
Rugby
07.2021 - 08.2022
- Provided exceptional customer service while accurately processing routine transactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Assisted customers in opening new accounts, ensuring all required paperwork was completed accurately.
- Verified customers' identification to ensure compliance with laws and regulations.
- Processed large volumes of currency efficiently and accurately. Processed currency quickly and accurately with minimal errors.
- Processed domestic and international wire transfers, ensuring timely and secure transactions.
- Explained the features of various banking products available to customers.
- Explained account information to customers in detail.
- Answered customer inquiries regarding bank products and services.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Performed daily reconciliation of teller drawer within established limits.
- Ensured confidentiality of customer records in compliance with company policies. Ensured confidentiality of all customer records and information according to company policies.
- Identified and reported fraudulent activity or suspicious behavior to management to mitigate potential risks.
- Reported any operational issues or system problems that occurred during the shift promptly.
- Followed up on requests from customers in a timely manner.
Shift Lead Supervisor
Dairy Queen Grill & Chill
Rugby
07.2018 - 08.2022
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Ensured all daily operations were in compliance with safety standards and regulations.
- Created schedules for team members, ensuring optimal coverage and attendance.
- Assigned tasks to employees according to their skills and experience, maximizing team effectiveness.
- Performed disciplinary actions when necessary, following company guidelines.
- Developed processes that streamlined production line workflow, enhancing operational efficiency.
- Resolved customer complaints efficiently by providing timely solutions or escalating the issue.
- Monitored quality of product output to ensure it met customer specifications.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Maintained proper fryer temperature to ensure food safety standards were met.
- Assisted in preparing menu items according to recipe specifications.
- Operated kitchen equipment, including deep-fryers, ovens, grills.
- Collaborated with team members to maximize productivity and efficiency.
Crew Member
Dairy Queen Grill & Chill
Rugby
10.2017 - 07.2018
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food promptly to enhance guest satisfaction.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Presented orders to guests within anticipated service times.
- Streamlined supply organization and restocking to ensure smooth operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Adhered to health department regulations regarding food handling procedures.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
High School Diploma -
Rugby High School
Rugby, ND05-2022
University of North Dakota
Grand Forks, NDSkills
- Shipping procedures
- Inventory control
- Logistics coordination
- Team supervision
- Time management
- Financial management
- Asset Protection
- Financial management
Accomplishments
- I was on National Honor Society all through High School
- I got Student of the year in one of my classes at least every year of High School
- Got accepted to National Honor Choir my Senior year of High School and got to go to Hawaii to compete with people from all over the world!
Activities
- I love to travel and meet new people
- Am easy to get along with and a positive outlook on all situations
- Learning to accept change better
- I am Family Oriented and have 11 Nephew's and Nieces I love to spoil
Timeline
Shipping and Receiving
Rugby Manufacturing
05.2025 - Current
Childcare Lead Teacher
Hopeful Beginnings
01.2024 - 05.2025
Teller
Alerus Financial
11.2022 - 01.2025
Cashier
Target
10.2022 - 11.2022
After-School Program Leader
LaGraves Early Learning Center
08.2022 - 10.2022
Teller
North Star Community Credit Union
07.2021 - 08.2022
Waitress
Dakota Farms Restaurant and Lounge
10.2018 - 07.2023
Shift Lead Supervisor
Dairy Queen Grill & Chill
07.2018 - 08.2022
Crew Member
Dairy Queen Grill & Chill
10.2017 - 07.2018
High School Diploma -
Rugby High School
University of North Dakota