AMBER HARRIDGE
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
8
8
years of professional experience
Work History
Brand & Content Manager
Flying T Media
03.2024 - Current
- Directed brand strategy and multi-platform content creation for a Dungeons & Dragons actual play podcast, maintaining a consistent visual identity, voice, and audience engagement across Twitch, social media, and podcast platforms.
- Managed weekly livestream production on Twitch, coordinated cast schedules, moderated live chats, created branded graphics, resolved technical issues in real time, and used analytics to drive viewer growth and improve content quality.
- Established 10+ strategic partnerships, boosting audience engagement by 30% through effective cross-promotional campaigns, and community outreach.
Social Media Marketing Manager
ZenBusiness
03.2022 - 11.2022
- Company Overview: Business Formation Start-up
- Boosted Facebook conversion rate by 45% through the development of an innovative content strategy.
- Spearheaded the company's first major social brand campaign, generating $75k in revenue within three weeks.
- Refined target customer base identification, increasing retention by 15%.
- Revamped social media profiles to establish cohesive branding, leading to a significant increase in followers.
- Implemented standardized security and account access protocols for the department.
- Developed a comprehensive asset library and content catalog.
- Business Formation Start-up
- Created, edited, and published engaging content across all company social media profiles and partner channels.
- Ensured brand innovation by staying current with the latest social media trends.
- Monitored and engaged with brand-related mentions across all social platforms.
- Uphold brand consistency through tone, messaging, and content creation.
- Produced and presented data-driven reports, analytics, and visualizations on social media trends to company leadership.
- Collaborated with the marketing team and external business partners to develop compelling B2B and B2C content for advertising.
Social Media Community Manager
ZenBusiness
01.2021 - 03.2022
- Company Overview: Business Formation Start-up
- Fostered daily engagement with the community through posts, stories, and tweets.
- Utilized customer engagement and feedback tracking to refine social media strategies.
- Championed company advocacy by leading dialogues with target audiences.
- Identified new engagement opportunities and expanded reach to target buyers via emerging social networks.
- Enhanced content quality, leading to increased shares and followers.
- Analyzed follower growth on social media platforms through effective monitoring and tracking.
- Business Formation Start-up
Customer Success Representative
ZenBusiness
07.2020 - 03.2022
- Company Overview: Business Formation Start-up
- Addressed customer inquiries on policies and procedures with a friendly, knowledgeable approach.
- Efficiently resolved customer concerns related to order inquiries and delivery tracking.
- Boosted customer satisfaction through proactive anticipation of needs and prompt, knowledgeable service.
- Diligently documented, researched, and resolved customer service issues.
- Business Formation Start-up
Creative Project Manager
Alamo Drafthouse
02.2017 - 03.2020
- Company Overview: Cinema and Pop Culture Experience Company
- Implemented analytical methods to assess project management and delivery risks.
- Streamlined project documentation and deliverable management through version control.
- Effectively communicated with project stakeholders regarding project details and deliverables.
- Identified and resolved issues, eliminating backlog and optimizing workflows.
- Organized files and records, handling support tasks to allow managers to focus on higher-priority responsibilities.
- Cinema and Pop Culture Experience Company
Education
Bachelor of Science (B.S.) -
Texas State University
05-2026
Skills
- Data analysis
- Brand management
- Customer engagement
- Social media marketing
- Project management
- Partner relationship management
- Campaign execution
- Social media marketing
- Content strategy
- Strategic communications
Timeline
Brand & Content Manager
Flying T Media
03.2024 - Current
Social Media Marketing Manager
ZenBusiness
03.2022 - 11.2022
Social Media Community Manager
ZenBusiness
01.2021 - 03.2022
Customer Success Representative
ZenBusiness
07.2020 - 03.2022
Creative Project Manager
Alamo Drafthouse
02.2017 - 03.2020
Bachelor of Science (B.S.) -
Texas State University
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